Call Center / Customer Service Representative

Apex Service Partners•Aiea, HI

8h•$20 - $22

About The Position

Steve's Plumbing & A/C Service is on the lookout for an experienced Call Center /Customer Service Representative to join our team! Join a trusted and local plumbing and HVAC service provider in the state of Hawaii, proudly serving Maui, Oahu, Big Island, and Kauai. Steve's Plumbing and A/C Service wants your professional, service-minded mentality to be part of our family. What are you waiting for? Come and join our OHANA today!

Requirements

2+ years of Call Center Experience
Demonstrated customer service skills with proven ability to handle difficult customer interactions.
Proven experience in sales
Proficient computer skills
Excellent verbal and written communication skills

Responsibilities

Optimize the customer service experience from our call center
Provide effective customer service and utilize sales negotiation tactics to close deals.
Assist customers with inquiries and research concerns to resolve issues
Partner with comfort consultants on their sales leads follow-up status
Identifies opportunities to deepen customer relationship by recommending products and services to meet customer needs.
Follow up with current customer leads
Review existing calls that need attention from prior day