Call Center Customer Service Agent-5

Fifth Third Bank • Cincinnati, OH

3d

About The Position

The Call Center Customer Service Agent is the first point of contact for customers with general inquiries, concerns, or requests about solar and home improvement loans. The role requires professionalism and a high level of customer service when speaking with customers. The agent is accountable for managing risk, following policies and procedures, and supporting positive experiences for customers and colleagues.

The position is local to San Diego, California, and requires availability to work evenings and weekends. The posting also notes that work may potentially be performed remotely. The listed job location is Cincinnati, Ohio 45242.

Requirements

• At least six months of recent call center experience.
• High school graduate or equivalent.
• Ability to multitask while providing accurate, efficient, and exceptional service.
• Excellent communication skills and a positive demeanor.
• Proven organizational skills and ability to prioritize.
• Experience with a CRM system.
• Analytical and data-driven approach.
• Ability to work well independently.
• Excellent interpersonal and communication skills.
• Availability to work evenings and weekends.

Nice To Haves

• Bilingual English/Spanish skills; preferred but not required.
• Salesforce CRM experience; preferred.

Responsibilities

• Promptly answer incoming calls in a professional and friendly manner and determine the nature of each caller's request.
• Answer customer questions and provide support related to solar systems or loan applications.
• Assist customers with payment and billing questions.
• Communicate and coordinate with internal departments as needed.
• Follow up on customer interactions.
• Verify customer identities.
• Document customer interactions with concise, detailed account notes.
• Adhere to Dividend policies and procedures.
• Complete other projects and duties as assigned.
• Exchange ideas and opinions, elevate concerns, and follow applicable risk policies and procedures.
• Identify, assess, manage, monitor, and report risks while operating within the Bank’s risk appetite.

Benefits

• Comprehensive benefits designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED