Animal Pharmacy Customer Service Call Center Agent

Wedgewood Pharmacy • New York City, KS

15h • Hybrid

About The Position

Wedgewood Pharmacy is hiring a Customer Service Call Center Agent to support customers seeking compounded veterinary medications. The role delivers compassionate, efficient service to customers and helps support the health and well-being of animals. Agents handle customer interactions across phone, email, SMS, chat, and mailed prescriptions; enter prescriptions; and navigate patient and prescriber profiles across multiple systems. The work involves a high volume of customer assistance, with more than 70 calls per day and customers requiring assistance for about 90% of the workday.

New hires complete one week of paid, in-classroom training at the Manhattan, Kansas location, followed by three weeks onsite, Monday through Friday, 8:30 a.m.–5 p.m. CST. During the second month, the schedule is Monday through Friday, 11:30 a.m.–8 p.m. CST, onsite. After the two-month training period, eligible established agents may work a rotating hybrid schedule that can include working from home two days one week and onsite all days the following week. Initial schedules are Monday through Friday, 11:30 a.m.–8 p.m. CST, until the next shift bid. Regular shift bids award schedules based on tenure and performance.

The position requires living within commuting distance of Manhattan, Kansas, and being able to obtain a Kansas Pharmacy Technician License; training is provided. The pay range is $18–$20 USD, with starting pay determined by experience. The company also describes a competitive base salary with uncapped commission and incentives.

Requirements

• Experience in data entry and multitasking.
• Experience handling high-volume inbound calls, at least 70 per day.
• Previous call center experience or experience in another high-volume call environment.
• Strong attention to detail and commitment to following procedures.
• Effective and persuasive communication skills.
• Professional computer experience, including Office and internet use.
• Strong math skills.
• High school graduate or equivalent.
• Live within commuting distance of Manhattan, Kansas.
• Able to obtain a Kansas Pharmacy Technician License; training is provided.

Nice To Haves

• Previous customer service experience.
• Prior contact center experience.
• Previous Pharmacy Technician or Veterinary Technician experience.
• Professional experience using Microsoft Office, Outlook, Word, and Excel.

Responsibilities

• Deliver exceptional customer service.
• Navigate patient and prescriber profiles across multiple systems.
• Enter prescriptions into company systems.
• Handle inbound, outbound, and written customer interactions through email, phone, SMS, chat, and mailed prescriptions.
• Work independently and collaborate with team members.
• Engage with team members across pharmacy and fulfillment facilities.
• Handle a high volume of calls, over 70 per day.
• Assist customers for approximately 90% of the workday.

Benefits

• Comprehensive benefits package including health and dental coverage and flexible spending accounts.
• Competitive base salary with uncapped commission structure and incentives.
• 401(k) retirement plan with a generous company contribution.
• Company-paid life and disability insurance.
• Access to voluntary insurance options.
• Paid time off program that increases each year.
• Tuition reimbursement.
• Growth opportunities and internal job postings for promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED