Animal Pharmacy Customer Service Call Center Agent

Wedgewood Pharmacy • Manhattan, KS

1d • $18 - $20 • Hybrid

About The Position

Wedgewood Pharmacy is hiring a customer service agent to support customers and prescribers seeking compounded veterinary medications. The role contributes to the health and well-being of animals by providing customer care and supporting prescription processing. Candidates must live within a commutable distance of Manhattan, Kansas and be able to obtain a Kansas Pharmacy Technician License; training is provided.

New-hire education includes one week of paid classroom training in Manhattan, Kansas, Monday through Friday from 8:30 AM to 5:00 PM CST. Weeks two through four are fully onsite on the same schedule. During month two, the schedule is Monday through Friday from 11:30 AM to 8:00 PM CST, fully onsite. After successful training, the initial schedule is Monday through Friday, 11:30 AM to 8:00 PM CST, until the next shift bid. Regular shift bids award schedules based on tenure and performance. After the two-month training period, eligible established agents may work from home two days per week on a rotating basis; other weeks are fully onsite.

The position handles more than 70 customer calls per day and spends approximately 90% of the workday assisting customers. Pay is listed at $18–$20 per hour, with the starting rate based on experience. The posting also describes bonuses and incentives and a competitive base salary with an uncapped commission structure.

Requirements

• Experience in data entry and multitasking.
• Experience handling high-volume inbound calls, 70 or more per day.
• Previous call center experience or experience in a high-volume call environment.
• Strong attention to detail and commitment to following procedures.
• Effective and persuasive communication skills.
• Professional computer experience, including Office and internet use.
• Strong math skills.
• High school graduate or equivalent.
• Live within a commutable distance of Manhattan, Kansas.
• Ability to obtain a Kansas Pharmacy Technician License; training is provided.

Nice To Haves

• Previous customer service experience.
• Prior contact center experience.
• Previous Pharmacy Technician or Veterinary Technician experience.
• Professional experience using Microsoft Office, Outlook, Word, and Excel.

Responsibilities

• Deliver exceptional customer service.
• Navigate patient and prescriber profiles across multiple systems.
• Enter prescriptions into company systems.
• Respond to inbound, outbound, and written customer interactions through email, phone, SMS, chat, and mailed prescriptions.
• Work independently and collaborate with team members.
• Engage with team members across pharmacy and fulfillment facilities.
• Answer high-volume calls, over 70 per day.
• Assist customers for approximately 90% of the workday.

Benefits

• Comprehensive benefits package including health, dental, and flexible spending accounts.
• Competitive base salary with uncapped commission structure.
• 401(k) retirement plan with a generous company contribution.
• Company-paid life and disability insurance.
• Access to voluntary insurance options.
• Paid time off program that increases every year.
• Tuition reimbursement.
• Internal job posting program and opportunities for growth and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED