Call Center Associate

Anderson Automotive Group • Raleigh, NC

2d • $20 - $22 • Onsite

About The Position

Anderson Automotive Group is hiring a Call Center Associate for its corporate call center in Raleigh, North Carolina. The role serves customers in a fast-paced, team-oriented environment and requires strong customer service, attention to detail, punctuality, and a positive attitude. Associates handle customer needs with integrity and empathy, meet performance targets, represent the brand, and adapt to changing programs, tools, and processes in the automotive industry. The position is on-site and pays $20–$22 per hour based on experience. The schedule is Monday through Friday, 9 a.m. to 6 p.m., plus every third Saturday on a rotation; no Sunday work is required.

Requirements

• At least 3 years of customer service experience, by phone or in person.
• Ability to type accurately and quickly.
• Ability to maintain a positive environment while working with coworkers and customers in a diverse culture.
• Excellent telephone manners and listening skills.
• Ability to relate to customers professionally and courteously.
• Ability to work in a team environment and under pressure.
• Ability to sit for long periods.
• Strong attention to detail and multitasking ability.
• Self-motivation and initiative.
• Must pass a drug test and state, federal, and criminal background check.
• High school diploma or GED.
• Must be at least 18 years of age.

Nice To Haves

• At least 1 year of call center experience.
• Bilingual in English and Spanish.
• Associate’s degree.

Responsibilities

• Advocate for customers and handle their needs with integrity and empathy.
• Meet or exceed performance targets.
• Represent the company as a brand ambassador internally and externally.
• Navigate and maneuver accurately among multiple applications and screens at the same time.
• Participate actively in training and weekly coaching sessions.
• Adapt to changing automotive programs, tools, and processes.
• Provide professional, high-quality customer service to a diverse group of customers.
• Work collaboratively with coworkers in a team environment.

Benefits

• Medical, dental, vision, and pet insurance options.
• 401(k) plan with company match up to 6%.
• Paid time off, including holidays.
• Parental leave.
• Bereavement leave.
• Fun working environment.
• Company discounts.
• Career development opportunities, development programs, and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED