Call Center Agent

Landry's, LLC.•Laughlin, NV

4d•Hybrid

About The Position

Hotel Reservation / Call Center Agents support our Golden Nugget Hotels and Casinos. This position is centered out of the Golden Nugget Casino and Hotel in Laughlin, Nevada but will be a formal work from home position. Work from Home will be done upon satisfactory completion of on-site training.

Requirements

At least one (1) year of experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
Exceptional Customer Service skills are essential for this position.
Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once in a fast-paced environment.
Detail-oriented, energetic and self-motivated, able to type efficiently and accurately at a rate of 30 WPM.
A speed-test will be required to confirm at-home capability. 30mbps minimum download speed is required.
Experience with LMS/AS-400 is required.
Intermediate computer skills required, i.e. Web Browsing, Email, Typing
MS Outlook, Excel and Word

Responsibilities

Answer all incoming calls in a friendly, energetic and efficient manner.
Answer all incoming calls for all Golden Nugget properties.
Provide guests with information concerning the hotel amenities and services.
Obtain the necessary information from guest and utilize Casino Marketing Place (CMP) and Lodging Management System (LMS) to input reservations.
Suggest relevant upsells and convert calls into reservations.
Effective in following and achieving department sales goals.
Knowledgeable on options offered by the hotels and upsell those options. Willing to learn as options change.