Call Center Agent

Unity Care NW • Bellingham, WA

1d • Onsite

About The Position

As a Call Center Agent you would be responsible for providing a welcoming and positive telephone experience to incoming callers and supporting the Call Center in meeting service level and quality performance objectives.

Requirements

• Basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge at a level typically acquired through completion of a general studies high school program.
• Specific knowledge of customer service, call center and patient scheduling processes and practices.
• Keyboarding speed of 40 wpm and data entry skills.
• Proficiency with all electronic clinical systems, including Electronic Medical Records (EMR) and scheduling systems.
• Familiarity with Microsoft Outlook & Word.
• Ability to effectively communicate information that is complex and/or technical to co-workers and others.
• Ability to exercise tact and diplomacy in the resolution of mild conflicts or disagreements.
• Ability to prepare effectively written communication (e.g., correspondence, memos, letters, emails) conveying information.
• Ability to effectively communicate information during informal and formal verbal interactions.

Nice To Haves

• Fluency in Spanish highly desirable.

Responsibilities

• Providing a welcoming and positive telephone experience to incoming callers.
• Supporting the Call Center in meeting service level and quality performance objectives.

Benefits

• Medical, dental & vision insurance
• 401(K) retirement plan with employer match
• 6 paid holidays
• Paid Time Off (108 hours first year, increasing thereafter)
• Paid Sick Leave
• Bereavement leave
• Jury Duty leave
• Bone Marrow & Organ Transplant leave
• Life/AD&D insurance
• Supplementary Life/AD&D insurance
• Short Term and Long Term Disability insurance
• Critical Illness insurance
• Accident insurance
• Travel & Identity Theft Protection insurance
• Flexible spending account
• Self-funded Health Savings Account on Base Medical Insurance Plan
• Employee Assistance Program
• Alternative Transportation Incentives
• Health Living reimbursements
• Medical Hardship payroll loans
• Employee Referral Bonuses
• Will preparation services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees