Call Center Agent (Medicare, 100% Remote)

ENGAGEcx

1d • $15 - $15 • Remote

About The Position

Be the first friendly voice consumers hear when they call in about Medicare plan benefits! As a Call Center Agent, you'll gather basic information and connect eligible callers with a licensed Medicare agent — no insurance license or sales required. This position is a 1099/contract role and is expected to run through mid-December.

Requirements

• Clear, confident phone communication and active listening
• Comfort following a script while still sounding natural
• Attention to detail in a fast-paced, high-volume environment
• Reliable internet and a quiet remote workspace (if applicable)
• Newer desktop PC or laptop (Macs, Chromebooks, tablets, or school computers are prohibited)
• Windows 11
• Minimum 8.0 GB of available RAM (16.0 GB preferred)
• Minimum 1.0 GB of physical available memory
• Dual-ear USB headset with noise-cancelling microphone
• Working webcam available for use
• Must be hardwired to your internet using an Ethernet cord
• Use of wireless, satellite connections, or VPN is prohibited
• Minimum 50 MBPS download, 35 Mbps upload, a ping of 15 or less, with 99% connectivity to the internet provider
• Laptop users must have and use an external keyboard and mouse
• Applicants will be asked to provide photo identification and a valid utility bill to verify residency

Nice To Haves

• Call center, customer service, or Medicare experience is a plus
• Flexible availability, especially on Saturdays, is a big plus
• Dual monitors are preferred

Responsibilities

• Answer inbound calls from consumers responding to Medicare ads
• Follow an approved script and TCPA/compliance guidelines
• Ask a few qualifying questions and capture accurate information
• Warmly transfer qualified callers to a licensed Medicare agent
• Log call details and maintain strong attendance and productivity

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed