Call Center Agent
MAP•North Richland Hills, TX
•Onsite
About The Position
At Map Communications, we foster a compassionate, supportive, and team-oriented work culture. We deliver top-tier answering and customer service solutions to a wide range of clients, including medical offices, property management companies, and professional firms. If you are an empathetic communicator who thrives in a positive, fast-paced environment, we want to hear from you! No prior experience is necessary! We offer complete, paid training from day one to ensure your success.
Requirements
- Upbeat, clear, and professional phone demeanor.
- Strong written and verbal English skills (correct grammar and spelling required).
- Basic proficiency with Windows-based computer systems.
- Typing speed of at least 35WPM.
- Dependable attendance and a strong dedication to quality work.
- Availability to work one weekend day per week and scheduled holidays.
Nice To Haves
- No prior experience is necessary!
Responsibilities
- Deliver friendly, professional, and empathetic customer service during high-volume incoming calls.
- Accurately collect, verify, and route message details to clients.
- Enter caller data efficiently into our system with a high degree of precision.
- Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and Quality Assurance (QA) standards.
Benefits
- Employee Stock Ownership Plan (ESOP)
- Medical, Dental, and Vision insurance options.
- 401(k) with employer match
- Free Life Insurance.
- Paid Time Off (PTO)
- Legal assistance programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
