Remote Call Center Agent
Jerry.ai•Charlotte, NC
•$19 - $21•Remote
About The Position
Jerry.ai built the first app to manage car insurance, refinancing, safety, and repairs, and has grown to over 5 million customers since launching in 2019. Every customer holds an active policy with one of Jerry's 55+ insurance carrier partners, and their needs evolve over time. As a Call Center Agent, you will handle customer calls to make necessary changes to their policies, ensuring they remain with Jerry. This role is crucial for retaining policyholders by addressing their needs and concerns.
Requirements
- Ability to multitask and manage multiple competing priorities.
- Passion for helping others.
- 2+ years of experience working in a call center environment.
Responsibilities
- Respond to inbound calls from existing customers.
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, and sending policy documents.
- Assist customers with questions regarding existing insurance policies, including coverages and policy benefits, or make changes to existing policies.
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation.
Benefits
- Medical, dental, vision insurance
- 401K match
- Ability to work remotely (work equipment provided)
- Ongoing training and mentorship
- Paid parental leave
- Wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
