Call Center Agent
About The Position
As a customer service call agent, you will handle inbound telephonic calls ensuring positive patient experiences; liaison between our company and our patients; verify patient information, troubleshoots equipment to resolve patient’s issues, provide delivery information, responds to health plan inquiries, process re-fill requests, escalate unresolved issues, complete and process any pending orders. The incumbent will take ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Requirements
- 1-2 years of customer service support experience with the healthcare industry, Home Health Services preferred
- Effective verbal and written communication skills.
- Ability to use various computer programs and applications, IE EMR/EHR
- Ability to self-motivate and work independently.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Bilingual Spanish required
Responsibilities
- handle inbound telephonic calls ensuring positive patient experiences
- liaison between our company and our patients
- verify patient information
- troubleshoots equipment to resolve patient’s issues
- provide delivery information
- responds to health plan inquiries
- process re-fill requests
- escalate unresolved issues
- complete and process any pending orders
- take ownership for effectively solving customer issues, complaints and inquiries
- keeping customer satisfaction at the core of every decision and behavior
Benefits
- Medical, Vision, Dental, Short- and Long-term insurance
- 6+ Days of Holidays Pay
- 12+ days of PTO
- Employer paid life insurance
- 401K with employer contribution
- Wellness program with reward incentives
- Employee recognition and reward programs
- Comprehensive paid training program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
