Call Center Agent

Moodreact•Charlotte, NC

About The Position

Moodreact is a full-service maintenance company supporting homes and businesses with electricians, appliance repair technicians, plumbers, and skilled general labor teams. The company emphasizes professionalism, safety, and efficiency. The Call Center Agent assists customers over the phone, provides accurate information, and helps resolve questions about products and services. The role is suited to someone who communicates clearly, listens carefully, and enjoys helping people find solutions. Training and ongoing coaching support development in telephone communication, customer service, and problem-solving.

Requirements

Clear verbal communication and active listening skills.
Professional telephone manner and a courteous attitude.
Strong problem-solving and interpersonal abilities.
Ability to remain patient and professional during challenging conversations.
Dependability, attention to detail, and willingness to learn.

Nice To Haves

Previous call center or customer service experience is helpful but not required.

Responsibilities

Handle incoming and outgoing customer calls professionally.
Provide clear information about products, services, and promotional offers.
Listen to customer questions and identify their needs.
Explain available options and guide customers through appropriate next steps.
Record call outcomes and maintain accurate interaction records.
Refer complex questions or concerns to the appropriate team member.
Follow established call procedures and customer service standards.
Work toward individual and team performance goals while maintaining service quality.