Call Center Agent Part Time
Spire Orthopedic Partners•Peabody, MA
•Hybrid
About The Position
Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. This position plays a key role in the efficient and effective clinical and administrative operations of the practice.
Requirements
- A great communicator with a friendly, professional phone presence.
- Detail-oriented and organized — ability to handle multiple calls and tasks with ease.
- A team player who thrives in a supportive, fast-paced environment.
- High School Diploma or Equivalent required.
Nice To Haves
- Previous experience with call centers and healthcare services a plus.
- Experience with electronic medical records (EMR/EHR) preferred.
Responsibilities
- Manage calls from patients requiring medical care and provide / gather information needed.
- Creates, updates, and accesses confidential patients’ data in EMR with a high level of confidentiality and accuracy.
- Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation.
- Observes telephone flow; offering or requesting assistance as needed.
- Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service.
- All other duties as assigned by the manager.
Benefits
- Excellent growth and advancement opportunities
- Dynamic environment
- Access to a diverse network of practitioners
- Broad infrastructure of tools and programs to enhance the employee experience
- Competitive Compensation
- Generous PTO
- health, dental, vision, 401(k), etc.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
