Part-Time Call Center Agent

Y-12 Credit Union • Knoxville, TN

1d

About The Position

As our Part-Time Call Center Agent, you'll be one of the people members turn to when they need answers, solutions, and support. Whether you're assisting with transactions, resolving issues, or helping members navigate our products and services, you'll play an important role in creating a positive member experience across every channel. Some people answer questions. Others create experiences that keep members coming back.

Requirements

• Enjoy helping people and finding solutions.
• Communicate clearly and confidently, whether helping a member over the phone, through chat, or using digital channels.
• Believe great service starts with taking ownership and following through.

Responsibilities

• Help members through phone, chat, email, and video interactions.
• Take ownership of member questions and work toward first-call resolution whenever possible.
• Process transactions accurately, including deposits, withdrawals, transfers, loan payments, and check cashing.
• Support members with online banking, mobile banking, debit cards, and digital services.
• Identify opportunities to connect members with products and services that may improve their financial experience.
• Deliver service that is professional, accurate, and genuinely helpful.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed