Part Time Call Center Agent

notifyMD•Las Vegas, NV

1d•Remote

About The Position

notifyMD Call Center Agents at notifyMD provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services, while adhering to our metrics. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. This is a work from home position. Your job will be to professionally handle incoming calls in a high-volume environment, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.

Requirements

A welcoming voice with an upbeat tone
Strong command of the English language with good spelling and grammar
Computer skills in a Windows based environment
Good attendance
The ability to type 35 words per minute or more
Broadband Internet - must pass speed test
A Windows 11 PC or laptop (No Macs/Apple products, Chromebooks, or tablets)
Direct Ethernet connection (no wi-fi or satellite)
1 GB of available space
Screen display resolution of 1600 x 900
USB wired headset (no Bluetooth) with a microphone

Nice To Haves

Customer service experience
Dual monitors
Bilingual in Spanish/English

Responsibilities

Handle calls for various businesses, ranging from medical offices to apartment complexes to professional services.
Collect all aspects of the message thoroughly and accurately.
Professionally handle incoming calls in a high-volume environment.
Greet callers, provide and request required information, transfer calls, or take messages as necessary.
Work on a state-of-the-art call processing system.
Be trained on a variety of call center tools to help properly prioritize customer needs.