Call Center Agent Part Time
Spire Orthopedic Partners•Stamford, CT
•$19 - $24•Hybrid
About The Position
Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. This position plays a key role in the efficient and effective clinical and administrative operations of the practice.
Requirements
- A great communicator with a friendly, professional phone presence.
- Detail-oriented and organized — ability to handle multiple calls and tasks with ease.
- A team player who thrives in a supportive, fast-paced environment.
- High School Diploma or Equivalent required.
Nice To Haves
- Previous experience with call centers and healthcare services a plus.
- Experience with electronic medical records (EMR/EHR) preferred.
Responsibilities
- Manage calls from patients requiring medical care and provide / gather information needed.
- Creates, updates, and accesses confidential patients’ data in EMR with a high level of confidentiality and accuracy.
- Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation.
- Observes telephone flow; offering or requesting assistance as needed.
- Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service.
- All other duties as assigned by the manager.
Benefits
- health
- dental
- vision
- 401(k)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
