Call Center Agent

Spire Orthopedic Partners•Great Neck, NY

12d

About The Position

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides physicians with support, capital, and operational resources. As a Management Services Organization, Spire provides administrative infrastructure so practices can focus on patient care. The network is headquartered in Stamford, Connecticut, and spans the Northeast, with more than 165 physicians, 1,800 employees, 285 other clinical providers, and 40 locations across New York, Connecticut, Rhode Island, and Massachusetts. The Call Center Agent manages calls from patients seeking medical care, gathers and provides information, takes electronic messages for medical care providers, screens and transfers calls, and assigns pending documents to patient charts in the EMR system. The position operates Monday through Friday, 8:30 a.m. to 5:00 p.m., and provides customer service in a professional manner. Spire offers growth and advancement opportunities, a dynamic environment, access to a diverse network of practitioners, employee-supporting tools and programs, competitive compensation, generous PTO, and health, dental, vision, and 401(k) benefits. The company is an equal-opportunity employer.

Requirements

High school diploma or equivalent.
One year of medical experience.
Knowledge of HIPAA and other insurance regulations, policies, and procedures.
Knowledge of medical office procedures, policies, practices, and medical terminology.
Strong verbal and written communication skills.
Extensive customer service experience.
Computer skills and proficiency with Windows-based software.
Strong problem-solving skills.
Ability to represent the organization in a professional manner.

Nice To Haves

Health care receptionist or call center experience is preferred.
Experience with electronic medical systems, including Athena/Centricity, Medi-Tech, or similar systems, is a plus.

Responsibilities

Manage calls from patients requiring medical care and provide or gather needed information.
Take electronic messages and convey information to the respective medical care providers.
Screen and transfer calls to the appropriate person or department.
Assign pending documents into a patient’s chart within the EMR system.
Provide excellent customer service.
Perform other duties as assigned by managers and leads.