SERVICE BDC

Don McGill Toyota • Katy, TX

100d • Onsite

About The Position

Don McGill Toyota Houston is seeking a full-time Call Center Agent for our growing service department. We are currently looking for an energetic personality with strong organization and communication skills. The candidate must also be a self-starter, a quick learner, and a multi-tasker. Our call center agents help manage communications for the needs of our growing service department.

Requirements

• Computer proficiency using MS Office, email, and general internet
• The ability to learn and utilize multiple computer programs
• The ability to meet deadlines
• Strong interpersonal, communication and team work skills
• High School diploma or GED
• 6 months to 1 year Customer Service experience preferred
• basic knowledge of Microsoft Office
• Candidates with an equivalent combination of education and experience will also be considered.

Nice To Haves

• Service call center experience a plus!
• Bilingual Preferred

Responsibilities

• Answering incoming calls
• Logging customer information into our software
• Schedule service department appointments
• Respond to customer web based requests
• Follow up communication via phone and/or email
• Making outbound calls for scheduling Service reservations

Benefits

• medical, vision, dental and life insurance
• 401K retirement savings plan
• Vacation time
• holiday
• company paid continuing education and training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED