Automotive Service BDC

Bruce Titus Automotive Group•Tacoma, WA

1d•$18 - $25•Onsite

About The Position

Responsible for interacting with service customers and making sure each of our customers had a truly extraordinary visit. We are an exciting, dynamic, and highly successful team. We continue to grow and expand our footprint through acquisitions of new dealerships and expanding our current ones. We are big community supporters and provide a fun, exciting, and collaborative workplace where growth and advancement opportunities abound.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.

Responsibilities

Answer incoming service calls and schedules service appointments or take messages for advisors.
Checks service department voicemails.
Monitors texting platform and responds to customers.
Make follow up calls to automated texts that were not responded to from manufacturer.
Call/text special order customers to schedule appointments.
Call and set up all we owe appointments and track on a google document.
Call/text customers with recalls and schedule them for service.
Prepare for next days appointments.
Verify parts are here and loaner cars available.
Document repeat repairs on appointment with special flag and let manager know via email.
Flag all special order parts.
Help advisors when possible: fax documents for payment, take warranty payments, etc.
Greets customers who walk into the service drive and determines the nature of their visit and obtains basic customer information, if needed.
Answers basic customer inquiries.
Refers more extensive inquiries to the appropriate person.
Directs customers to the correct department, notifies the appropriate team member that a customer is waiting, or introduces the customer to the correct team member.
Calls customers when license plates arrive.
Mail license plates to customers if requested by customer.
Makes new car packets and key tags.
Keep customer areas clean and orderly during hours of operation.
Fill/Refill coffee machine, waiting room snacks and bottled water.
Reorders supplies as needed.
Other duties as assigned.