Service Reservations Coordinator - Automotive BDC

Crown Honda•Pinellas Park, FL

3d•Onsite

About The Position

Crown has an immediate opening for a Full-Time Service Reservations Coordinator. Work in a dynamic, fast-paced environment coordinating service customer reservations at Crown’s dealerships in Florida, Ohio, and Tennessee from your Pinellas Park office. If you enjoy customer service, making customers happy, and you have a great personality, you should apply! Our team members are responsible for answering inbound calls and making outbound calls to our existing customers to schedule, confirm, or reschedule appointments. Our customers look forward to your call and appreciate our interest in coordinating their vehicle servicing. Our team are a great group of people all with the same interest in keeping our customers satisfied. At Crown, we know the only way to keep our customers satisfied is to have team members who enjoy their work and co-workers. Your satisfaction as a team member is most important to us! Work Hours are 9am to 6pm on weekdays, and 8am to 4pm on Saturdays (rotating). This is a great opportunity to join a well-established and growing family-owned company! The Crown Automotive Group is a family-owned dealership group established in 1969 in St. Petersburg, with multiple stores throughout Florida, Tennessee and Dublin, Ohio. Come join our team!

Requirements

One-year customer service experience
Basic computer skills
Strong communication skills
Appointment scheduling skills
Outstanding organizational skills
Strong work ethic
Comfortable with high inbound call volume
Highly motivated
Excellent phone skills
Must be able to work a flexible work schedule, if needed
Ability to juggle multiple tasks
Ability to work in a call center environment

Responsibilities

Follow all company and department policies and procedures.
Be at work on time and ready to work.
Handle all calls in a professional manner.
Schedule appointments for customers as needed.
Daily, call customers to confirm service appointments.
Notify various departments regarding customer wants/needs.
Schedule appointments when special order parts arrive.
Make outbound calls to customers who have not had their service done, timely to schedule a service appointment.
Make outbound calls to customers who declined recommended services in an effort to bring them back to the dealership by scheduling a service appointment.
Make other miscellaneous calls to customers g them back to bring them back to the dealership by scheduling service appointments.
Refer positive and negative feedback to appropriate channels.
Keep work areas clean and neat.
Performs other duties as assigned based on company’s needs.