Call Center Agent

Neighbors Credit Union•Concord, MO

21h•Onsite

About The Position

Neighbors Credit Union is a growing, not-for-profit, full-service financial institution established in 1928 in St Louis. Their mission is to provide great member experiences through innovative products, superior service, and trusted advice, while strengthening the community with financial education. They are dedicated to the success of their members and employees to be the financial institution of choice. As a brand ambassador, the individual will be guided by the mission, vision, and service standards of Neighbors Credit Union, providing excellent service to internal and external members, acting with integrity, offering trustworthy guidance, making business easy, making others feel important, and taking personal responsibility.

Requirements

Minimum of two years' experience in service delivery, with preferred cash handling experience.
Proven experience in technology usage.
An avid user of financial institution’s online tools for personal banking.

Responsibilities

Uncovers members’ financial needs and offers appropriate recommendations.
Performs proactive activities to provide excellent service and achieve member growth.
Provides member support and problem resolution for complex issues to ensure member satisfaction.
Supervises and educates members on using all electronic service delivery channels offered both in the branch and through their personal devices.
Handles all electronic messaging, inbound phone and video calls related to members’ accounts or general questions about NCU services.
Ensures compliance with all related federal and state regulations; stays current on fraud training and trends.
Manages and maintains member records and follows guidelines to ensure proper system management.
Works with team members to resolve complaints and provide support as needed.
Processes financial transactions, including cash handling.
Performs operational responsibilities, such as auditing, ITM/ATM maintenance, cash management, and vault maintenance.
Oversees team members across various markets/branches; provides peer training as needed.
Maintains the authority to discipline subordinates as needed.