About The Position
Versiti is hiring a Call Center Agent in Indianapolis, Indiana. This role is not fully remote and requires both in-office and remote workdays. The agent makes outbound calls to current blood donors to encourage appointment scheduling, supports donors by phone and text, and uses computer systems to document and maintain accurate donor information. The role follows established processes and training to support blood donor needs, meet service and productivity goals, and provide friendly, professional customer service. The position offers stable hours, bi-weekly pay, paid training, and growth opportunities.
Requirements
- High school diploma or equivalent required.
- 1–3 years of customer service experience required; contact center experience is preferred.
- Excellent verbal and written communication skills.
- Ability to demonstrate sales techniques and overcome objections.
- Good attention to detail and accurate data entry skills.
- Results-oriented approach and ability to collaborate with management to meet individual goals.
- Ability to multitask and proactively communicate progress and obstacles.
- Ability to work in a team-oriented environment.
- Proficient computer skills, including Microsoft Office, and ability to learn job-specific applications.
- Moderate to high-level experience in a multichannel contact center (social media, chat, email, and text) is required to advance to an Agent II role.
Nice To Haves
- Call center experience is helpful.
- Contact center customer service experience is preferred.
Responsibilities
- Adhere to the work schedule.
- Meet productivity, quality, and service-level goals.
- Use compelling messaging to influence blood donation.
- Provide blood donation information and match donors with appropriate donation types based on eligibility.
- Answer donor questions, requests, and concerns by phone and text.
- Recruit new donors by asking existing donors for family and friend referrals.
- Educate and motivate donors to schedule their next donation appointment.
- Attend training and apply the techniques and tactics taught.
- Maintain accurate donor information in donor profiles.
- Process donor requests, such as opting out of calling lists, pausing contact, or preferring text messages, and follow up to ensure completion.
- Participate in team projects as assigned.
- Demonstrate Versiti’s core values.
- Use service recovery techniques to address donor concerns and complaints.
- Provide excellent customer service and do what is right for the donor.
- Advocate Versiti’s mission in the community.
- Perform other duties reasonably within the scope of the job classification.
- Understand and comply with applicable regulatory and compliance requirements, policies, and procedures.
Benefits
- Medical, dental, and vision plans.
- Paid time off and holidays.
- Short- and long-term disability insurance.
- Life insurance.
- 401(k) with a 7% dollar-for-dollar match.
- Voluntary programs and discount programs.
- Paid training.
- Predictable and consistent schedules.
- Bi-weekly pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
