About The Position
This entry-level contact center role recruits current and past blood donors by providing an exceptional donor experience through assigned outbound calls and other phone-related tasks. The position is accountable for individual performance metrics and monthly team collection goals. The agent provides information about blood donation, helps determine appropriate donation types based on donor eligibility, and encourages donors to schedule future appointments.
Requirements
- High school diploma or equivalent required.
- 1–3 years of customer service experience required; contact center experience preferred.
- Excellent verbal and written communication skills.
- Ability to demonstrate sales techniques and overcome objections.
- Good attention to detail and accurate data-entry skills.
- Results-oriented approach and ability to collaborate with management to meet individual goals.
- Ability to multitask and proactively communicate progress and obstacles.
- Ability to work in a team-oriented environment.
- Proficient computer skills, including Microsoft Office, and ability to learn job-specific applications.
- Moderate to high-level experience in a multichannel contact center (social media, chat, email, and text) is required.
Nice To Haves
- Customer service experience in a contact center environment is preferred.
Responsibilities
- Adhere to the work schedule.
- Meet productivity, quality, and service-level goals.
- Use compelling messaging to influence donors to donate blood.
- Provide blood donation information and convert donors to an appropriate donation type based on eligibility.
- Answer donor questions, requests, and concerns by phone and text.
- Recruit new donors by asking existing donors for family and friend referrals.
- Educate and motivate donors to schedule their next donation appointment.
- Attend training and apply taught techniques and tactics in daily work.
- Maintain accurate donor profile information.
- Process donor requests, such as opting out of calls, pausing contact, or receiving text messages only, and follow up to ensure completion.
- Participate in team projects as assigned.
- Demonstrate Versiti’s core values.
- Use service recovery techniques to address donor concerns and complaints.
- Provide excellent customer service by doing what is right for the donor.
- Advocate Versiti’s mission in the community.
- Perform other duties reasonably within the scope of the job classification.
- Understand and comply with applicable regulatory and compliance requirements, standard operating policies, and procedures.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid holidays
- Short-term disability
- Long-term disability
- Life insurance
- 401(k) with a 7% dollar-for-dollar match
- Voluntary programs
- Discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
