Call Center Agent - Travel Benefits

Conduent

14h • Remote

About The Position

As a Call Center Agent - Travel Benefits at Conduent, you will have the opportunity to work in customer service, helping people solve complex problems and delivering solutions. You will be part of a culture that values individual contributions and will be challenged daily to make a difference. The role involves managing inbound calls, utilizing multiple tools and systems to accurately and efficiently assist travelers, handling emails, and processing requests in a fast-paced environment. You will also be responsible for de-escalating challenging calls, collaborating with the team, and supporting side projects that demonstrate leadership and drive continuous improvement.

Requirements

• Must be a Delta retiree who has experience with Deltamatic
• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check
• Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately
• Must have the ability to navigate multiple systems and priorities while quickly learning new processes in a fast-paced environment
• Must have exceptional attention to detail with a collaborative approach to achieving shared team goals
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router
• Live in one of the following states AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY

Responsibilities

• Responsible for managing inbound calls throughout your entire shift
• Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
• Handle emails and process requests while multitasking in a fast-paced environment
• De-escalating challenging calls
• Collaborating with the team
• Supporting side projects that showcase leadership and drive continuous improvement

Benefits

• Excellent Training
• Career Opportunities
• A Great Culture
• Great Benefits
• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• The chance to make a real impact on the travel experience
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees