Call Center Agent - Travel Benefits

Conduent Business Services, LLC

1d•Remote

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. As a Call Center Agent - Travel Benefits at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions. This remote, full-time role involves managing inbound calls, effectively utilizing multiple tools and systems to assist travelers, handling emails, processing requests, de-escalating challenging calls, collaborating with the team, and supporting side projects that showcase leadership and drive continuous improvement.

Requirements

Must be a Delta retiree who has experience with Deltamatic.
Have a High School Diploma, or equivalent
Be able to successfully pass a criminal background check
Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately
Must have the ability to navigate multiple systems and priorities while quickly learning new processes in a fast-paced environment
Must have exceptional attention to detail with a collaborative approach to achieving shared team goals
Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an an ethernet cable to a modem/router
Live in one of the following states AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY

Responsibilities

Managing inbound calls throughout your entire shift
Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
Handle emails and process requests while multitasking in a fast-paced environment
De-escalating challenging calls
Collaborating with the team
Supporting side projects that showcase leadership and drive continuous improvement