Call Center Agent

HawaiiUSA Federal Credit Union • Pearl City, HI

1d • $0 - $21 • Onsite

About The Position

The Call Center Agent is responsible for creating member loyalty by identifying member needs and offering financial solutions through our products and services.

Requirements

• High School Diploma or GED, required.
• Basic keyboarding and data entry skills including knowledge of Outlook, Word, and Excel.
• Ability to learn complex procedures and navigate multiple computer systems simultaneously.
• Requires clear and professional communication in writing, in person, and on the telephone.
• Critical thinking skills to summarize member needs and find a resolution.
• Empathetic and good listening skills.
• Trouble shooting and problem-solving skills & techniques.

Responsibilities

• Answers all incoming member calls in a professional, timely and courteous manner, following established standards and guidelines for excellent member service and efficiency.
• Assists members with informational or transactional requests with and in accordance to our policy and procedure guidelines.
• Ensures safeguarding of member information by following identification and document retention policies.
• Effectively deals with member concerns which may include researching, determining possible accuracy resolutions, etc.
• Able to handle member inquiries, discrepancies, complaints, and concerns in a professional manner (IE. research, resolution, etc.)
• Maintains up-to-date knowledge of all credit union products and services along with the benefits and features of each.
• Recognizes cues for cross sell opportunities.
• Able to sustain member relationships with HIUSA through effective communication.
• Provides members with financial wellness education
• Maintains occupancy times to meet service goals
• Recommends alternative solutions to enhance operational processes
• Proactively supports our “Life Matters” brand and culture.
• Performs other duties as assigned.

Benefits

• Paid Time Off
• 401(k) and 3% Employer Contribution
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Prescription drug insurance
• Tuition reimbursement
• Life insurance
• Flexible spending account
• Disability insurance
• Health savings account
• Opportunities for advancement
• Employee assistance program
• Referral program
• Retirement plan
• Employee discount
• Paid training
• Professional development assistance
• AD&D insurance
• Volunteer time off
• Credit union membership
• Paid orientation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED