Call Center Agent

ATHENS ORTHOPEDIC CLINIC, PA • Athens, GA

3d

About The Position

This role is responsible for handling customer service interactions, including answering incoming phone calls, scheduling patient appointments, collecting patient demographics and insurance information, and distributing administrative correspondence. The position also involves responding to requests from various departments regarding insurance, scheduling, and paperwork. The organization expects employees to exhibit good customer techniques and positive interactions with all patients, visitors, and co-workers, while completing all personal and professional responsibilities in a timely and efficient manner. Adherence to organization policies and procedures, as well as ethical and compliant conduct, is also expected.

Requirements

• High school diploma
• Basic computer/typing skills
• Experience with Microsoft Office
• Experience with multi-line phones
• Ability to multitask
• Ability to sit/stand for long periods
• Ability to visually and audibly perform all essential functions for timely responsiveness.
• Must be able to read, write, speak and understand the English language.
• Ability to make occasional judgments and respond to disasters or emergencies, actual events, or drills.
• Must have analytical and problem-solving capabilities.
• Must be able to deal with a variety of personalities with whom the employee comes into contact, both pleasant and irate.

Nice To Haves

• Customer service experience
• Office setting experience

Responsibilities

• Answers incoming phone calls in a timely manner.
• Accurate schedules patient appointments with appropriate providers.
• Collects patient demographics and insurance information in an accurate manner.
• Distributes incoming administrative correspondence in a timely and accurate fashion.
• Scheduling referrals to appropriate outside providers timely.
• Responds to requests from various departments regarding insurance, scheduling, and paperwork.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED