Call Center Agent I

Olympic Medical Center • Port Angeles, WA

1d • $19 - $27 • Onsite

About The Position

Provides excellent customer service according to Olympic Medical Center standards. Manages incoming phone calls and messages from a central call center for all OMP provider-based clinics and Hospital Outpatient Departments, as assigned. Documents telephone messages into EHR and routes them to appropriate departments. Schedules appointments. Answers inquiries.

Requirements

• High School diploma or GED required.
• Customer Service, Reception or Call Center experience preferred
• knowledge of medical terminology preferred.

Responsibilities

• Manages incoming phone calls and messages from a central call center for all OMP provider-based clinics and Hospital Outpatient Departments, as assigned.
• Documents telephone messages into EHR and routes them to appropriate departments.
• Schedules appointments.
• Answers inquiries.

Benefits

• Family and Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Equal Polygraph Protection Act (EPPA)
• Non-discrimination
• Patient Rights
• HIPAA

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED