Call Center Agent
Petaluma Health Center•Petaluma, CA
•$24 - $24•Onsite
About The Position
Petaluma Health Center's mission is to provide high quality health care with access for all in Southern Sonoma County & West Marin. We pride ourselves on our Patient-Centered care while maintaining an engaging environment for our staff. The Center accomplishes this mission through collaborative, innovative programs, services and referral resources that meet the economic needs of the entire community.
Requirements
- High School or equivalent or higher education
- Ability to effectively present information and respond to questions and requests from patients, co-workers, and others as necessary.
- Bilingual in English and Spanish; verbal required, written preferred.
Nice To Haves
- Minimum of one-year experience in a health care related field or customer service preferred.
Responsibilities
- Delivers exceptional patient customer service through all channels of support over the phone.
- Promptly answers calls, schedules appointments, phone codes, and navigates client and customer needs.
- Drives a positive patient customer service experience through multiple support channels including the patient portal, website and messaging systems.
- Responds to inquiries from patients and outside agencies and refers, when necessary, to the appropriate person or department.
- Adheres to all organizational policies, HIPAA regulations and Joint Commission guidelines.
- Schedules appointments according to policies and procedures, appointment matrix, proper visit types, and other current guidelines.
- Responsible for extensive knowledge of appointment protocols (new patient, controlled medication screening, mental health, women’s health and etc.).
Benefits
- 21 Days of Paid Time Off
- 10 Observed Holidays
- Medical Insurance (Entire deductible paid by us!)
- 30 Chiropractor and Acupuncture visits per year included with enrollment in our health insurance plans (Kaiser and WHA)
- Dental Insurance
- Vision Insurance
- Gym Membership Discounts at Active Wellness Center and 24-Hour Fitness!
- 401K Matching after 1 year of employment
- Flexible Spending Account, Dependent Care FSA
- Life Insurance (included at no cost to the employee)
- Long Term Disability (included at no cost to the employee)
- Employee Assistance Program (included at no cost to the employee)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
