Calendar Associate

Steno

43d•Remote

About The Position

Steno is seeking a Calendar Associate to join their Provider Operations team. This role focuses on building relationships with court reporters, managing scheduling processes, and ensuring timely transcript delivery. The associate will become an expert in Steno's tools and processes, educating reporters and advocating for their experience. This position covers PST business hours.

Requirements

2+ years of legal experience and/or court reporter experience.
Experience owning a regional scheduling process.
Hospitality mindset.
Ability to stay organized under pressure.
Ability to juggle competing priorities.
Ability to pick up new systems quickly.
Clear communication skills.
Ability to handle sensitive information with discretion.
Thrives in fast-paced environments.
Enjoys details.

Nice To Haves

Strong reporter network.

Responsibilities

Develop and maintain connections with court reporters, including handling difficult conversations.
Book court reporters for depositions using Steno's scheduling tools, ensuring accurate information and timely follow-up.
Proactively track assignment deadlines and follow up with court reporters to ensure transcripts are delivered to clients on time.
Understand Steno's processes and tools to educate court reporters and promote best practices.
Collaborate with operational leaders to advocate for the court reporter experience, share feedback, and implement process improvements.