Cake Decorator

Quality Brand Group•Euless, TX

About The Position

A Cake Decorator with a Baskin-Robbins franchisee oversees the production and display of dessert items, including cakes, pies, and individual treats. This includes building, frosting, and decorating desserts according to Baskin-Robbins Dessert Decorating Quality Standards (DQS), taking dessert orders, and promoting desserts within the community. The role suits a creative, organized, self-motivated, and cooperative person who can work independently and delight guests with custom desserts. The Cake Decorator approaches dessert preparation as an art, develops and experiments with designs and methods, and continually sharpens creative skills. The role also requires organizing supplies and inventory, tracking custom orders, managing time, and ensuring desserts are produced promptly, displayed, and consistently meet quality standards. Decorators assist guests with dessert choices and special orders while treating guests and coworkers with courtesy and warmth. The role emphasizes guest focus, results, sound problem-solving and decision-making, and the ability to build relationships and influence others. Core values include honesty, transparency, humility, integrity, respectfulness, fairness, and responsibility.

Requirements

Creativity and versatility in preparing and creating a wide variety of dessert designs and concepts.
Strong organization, including supply management, order tracking, inventory monitoring, and time management.
Dependability and ability to produce desserts promptly and in adequate quantities while meeting quality standards.
Attention to detail in dessert presentation, labeling, cleanliness, and inventory records.
Friendly, guest-focused service and willingness to assist guests with special orders.
Ability to work independently and cooperatively with others.
Problem-solving and decision-making skills, including sound business judgment.
Ability to build interpersonal relationships and appropriately influence others.

Responsibilities

Build, frost, decorate, and display cakes, pies, and individual treats according to Baskin-Robbins Dessert Decorating Quality Standards.
Prepare a variety of dessert designs and concepts, experiment with new ideas and methods, and develop creative skills.
Keep supplies neatly arranged and adequately stocked; monitor back stock and applicable inventory control forms.
Track custom orders and manage time effectively.
Produce desserts quickly, on time, and in adequate quantities; keep the display freezer full.
Ensure custom orders satisfy guests and desserts meet quality standards.
Prepare desserts with straight, smooth edges and surfaces; keep cake boards spotless and properly labeled; create even, symmetrical, polished borders.
Keep storage areas clean and organized and maintain neat, current, legible inventory control forms as applicable.
Take dessert orders, promote desserts within the community, and help guests choose desserts and place special orders.
Treat guests and coworkers with friendliness, courtesy, warmth, and respect.
Delegate work as appropriate and take initiative to help when extra assistance is needed.
Identify and analyze problems, consider alternatives, use sound business judgment, and teach others.
Build relationships and gain the trust and support of colleagues and direct reports.