Cake Decorator

BDQ•Garden City, ID

About The Position

The Cake Decorator assembles and prepares soft-serve and Blizzard cakes, or decorates ready-to-decorate cakes, using icing, gel, drawings, decorating kits, airbrush, edible images, and lettering. The role prepares cakes to customer specifications and Dairy Queen quality standards, including special orders and walk-in orders. It also supports restaurant operations and may require performing duties associated with other staff positions. The Cake Decorator operates and maintains cake and soft-serve equipment safely, follows health and food-safety procedures, keeps cake inventory and display freezers properly stocked, and maintains a clean, sanitary production area. The position provides customer service, takes and fills cake orders, samples and sells products, and works with restaurant employees to support consistent quality, service, cleanliness, and value. Other duties may be assigned by management.

Requirements

Prepare and decorate cakes to assigned specifications, including special orders and walk-in customer orders.
Operate the cake production area according to established PRIDE standards, policies, and procedures.
Support guest satisfaction by adhering to standards for quality, value, service, and cleanliness.
Maintain a positive working relationship with restaurant employees and customers.
Communicate significant positive and negative issues to management staff.
Practice established food-handling procedures and comply with applicable local health regulations.
Exhibit good manners, proper personal hygiene, a positive attitude, and promptness.
Be able to read order monitors and recall and communicate product information and contents.
Be able to stand for long periods and work under pressure in a high-volume restaurant, moving and responding quickly for extended periods.
Be able to lift up to 50 pounds and move cases of food or paper products, buckets of sanitizing liquid or cleaner, and other containers up to 50 pounds up to 10 times per six-hour shift.
Be able to work in different temperature ranges and handle food, drinks, treats, and related products constantly.
Interact constantly with the public and coworkers and clean up messy situations.
Be able to move quickly in the customer-service area, including traveling to customers as frequently as described in the posting.

Responsibilities

Prepare and decorate soft-serve, Blizzard, and other cakes according to customer specifications, assigned requirements, and established standards.
Decorate cakes using icing, gel, drawings, decorating kits, airbrush, edible images, and lettering.
Operate and maintain cake and soft-serve equipment safely and follow health and safety standards.
Maintain adequate decorated-cake inventory, including backup cakes during holidays, promotions, and peak occasions.
Keep the display freezer stocked with an attractive variety of cakes.
Take and fill customer cake orders professionally and promptly; be attentive to customer needs.
Conduct product sampling and actively sell products.
Work as a team member to provide consistent quality, service, cleanliness, and value to customers.
Keep the cake production area and equipment clean and sanitary, following the PRIDE cake area checklist.
Clean and organize work areas; stock needed items and rotate products properly.
Perform cleaning and maintenance tasks, including cleaning counters, tables, restrooms, and trash receptacles; removing trash; sweeping, mopping, and stocking.
Perform occasional outdoor duties such as parking-lot pickup, trash removal, and other maintenance and cleaning activities.
Promptly inform the immediate supervisor of significant problems or unusual matters.
Maintain a positive working relationship with restaurant employees and customers and communicate significant issues to management.
Perform other duties and responsibilities as requested by management staff.