Cage Services Supervisor

Churchill Downs Incorporated • Terre Haute, IN

3d • Onsite

About The Position

The Cage Services Supervisor is responsible for training and supervising Cage Services Representatives. This role ensures good customer relations are maintained by all personnel, enforces policies and procedures, and ensures internal controls are followed in the assigned area. The position involves supervising jackpot payouts, table fills and credits, slot counter check issuance, sports wagering transactions, and managing cash levels in all Cage locations. The supervisor will also make recommendations for policy and procedure improvements, document employee performance, prepare funds transfers, and ensure accurate paperwork for all cage functions. Compliance with AML regulations, handling of gaming chips, and maintaining confidentiality of casino operations data are also key responsibilities. The role includes processing credit applications, supervising point adjustments, providing marketing information to staff, and training on kiosk functions and promotions. Additionally, the supervisor will oversee new member enrollment in the Players Club and answer account questions, possessing a thorough knowledge of the points system. Other duties as assigned.

Requirements

• High School Diploma or equivalent.
• One year of supervisory/management experience required in banking, cash handling or equivalent casino experience.
• Knowledge and ability to evaluate internal controls a must.

Nice To Haves

• College degree preferred.

Responsibilities

• Supervise jackpot payouts and related tax forms, table fills and credits, slot counter check issuance, sports wagering transactions, posting and payments on all counter checks, deposits and withdrawals.
• Monitor cash levels in all Cage locations including the main bank and employee bank.
• Supervise large payouts by Cage Services Reps.
• Make recommendations for changes to policies and procedures in order to improve efficiencies.
• Document attendance and variances, review employee files and prepare corrective action documentation.
• Complete daily cash accountability logs, give performance feedback and employee disciplinary actions.
• Be responsible for charting attendance, issuing corrective actions and approval of weekly schedules and vacations.
• Prepare funds transfers, ensure that accurate paperwork is completed for all functions of the position including end of shift balancing of cashier windows, main bank and employee bank.
• Receive chip inventory and be responsible for movement of gaming chips between storage locations.
• Ensure compliance with AML.
• Issue manual counter checks for table games and slots if the computer system is off line.
• Ensure preventative maintenance is performed on equipment in the Cage.
• Maintain confidentiality of all casino operations data.
• Inform Cage management of all incidents or disputes related to patrons, employees and inter-departmental issues.
• Process credit applications, run credit reports, bank reports and gaming reports.
• Supervise all point adjustments and resolve customer issues.
• Provide Cage staff with marketing information.
• Supervise or adjust points in the Oasis system for birthdays, voucher returns, mistakes, and run time errors.
• Issue a complimentary/promotional expense in accordance with the approved comp matrix.
• Provide training support of kiosk functions and promotions.
• Supervise the enrollment of new members in the Players Club and answer account questions.
• Perform other duties as assigned.

Benefits

• 401k Plan with company match
• Employee Stock Purchase Plan (15% discount)
• Health, Dental, & Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Company Paid Short-Term and Long-Term Disability Plans
• Company Paid Basic-Term Life Insurance
• Paid Time Off
• Tuition Reimbursement ($5,200 per year for undergrad and graduate course work)
• A Variety of Team Member Discounts including: Ford Affiliate Program, Verizon, AT&T, TicketsAtWork, Skechers, Sherwin Williams, Meal Discounts
• Fun Team Member Events
• Company-Sponsored Volunteer Opportunities
• Team Member Recognition Program
• Advancement opportunities and the chance for further professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED