Cage Services Supervisor

Churchill Downs•Terre Haute, IN

1d•Onsite

About The Position

Candidate is responsible for training and supervising Cage Services Representatives. Candidate will assure good customer relations are maintained by all personnel. Candidate is responsible for enforcing policy and procedures, and ensuring internal controls are being followed in assigned area.

Requirements

High School Diploma or equivalent.
One year of supervisory/management experience required in banking, cash handling or equivalent casino experience.
Knowledge and ability to evaluate internal controls a must.
Excellent dexterity of hands and fingers to use computers and handle vouchers, cash and chips.
Strong vision skills, including close vision, peripheral vision and ability to adjust focus.

Nice To Haves

College degree preferred.

Responsibilities

Supervise jackpot payouts and related tax forms, table fills and credits, slot counter check issuance, sports wagering transactions, posting and payments on all counter checks, deposits and withdrawals.
Monitor cash levels in all Cage locations including the main bank and employee bank.
Supervise large payouts by Cage Services Reps.
Make recommendations for changes to policies and procedures in order to improve efficiencies.
Document attendance and variances, review employee files and prepare corrective action documentation.
Complete daily cash accountability logs, give performance feedback and employee disciplinary actions.
Responsible for charting attendance, issuing corrective actions and approval of weekly schedules and vacations.
Prepare funds transfers, ensure that accurate paperwork is completed for all functions of the position including end of shift balancing of cashier windows, main bank and employee bank.
Receive chip inventory and be responsible for movement of gaming chips between storage locations.
Ensures compliance with AML.
Issue manual counter checks for table games and slots if the computer system is off line.
Ensure preventative maintenance is performed on equipment in the Cage.
Maintain confidentiality of all casino operations data.
Responsible for informing Cage management of all incidents or disputes related to patrons, employees and inter-departmental issues.
Responsible for processing credit applications, running credit reports, bank reports and gaming reports.
Supervise all point adjustments and resolve customer issues.
Provide Cage staff with marketing information.
Supervise or adjust points in the Oasis system for birthdays, voucher returns, mistakes, and run time errors.
May issue a complimentary/promotional expense in accordance with the approved comp matrix.
Provide training support of kiosk functions and promotions.
Supervise the enrollment of new members in the Players Club and answers account questions.
Must have a thorough knowledge of the points system.
Other duties as assigned.

Benefits

401k Plan with company match
Employee Stock Purchase Plan (15% discount)
Health, Dental, & Vision Insurance
Flexible Spending Account
Health Savings Account
Company Paid Short-Term and Long-Term Disability Plans
Company Paid Basic-Term Life Insurance
Paid Time Off
Tuition Reimbursement ($5,200 per year for undergrad and graduate course work)
A Variety of Team Member Discounts including: Ford Affiliate Program Verizon AT&T TicketsAtWork Skechers Sherwin Williams
Meal Discounts
Fun Team Member Events
Company-Sponsored Volunteer Opportunities
Team Member Recognition Program
Advancement opportunities and the chance for further professional development