Cage Cashier

Kalispel Tribe•Airway Heights, WA

1d•Onsite

About The Position

Cage Cashiers are responsible for calculating customer chip totals and paying out cash for collected chips. They must ensure their cash drawer remains balanced at all times, making exchanges with the vault as needed. Additionally, they verify customer identification for cash advances and accurately complete transactions throughout their shift. This role safeguards the Northern Quest Casino's bankroll, maintaining an accurate balance exceeding $40,000. Key duties include selling and redeeming player terminal tickets and gift cards, performing patron management functions, redeeming coupons and promotional payout vouchers, and exchanging foreign currency. Cage Cashiers also handle cash and chip exchanges for customers, process checks and credit/debit transactions according to policy, and work collaboratively with team members to uphold high service standards. They are responsible for securing all items of value, reporting suspicious transactions, notifying supervisors of discrepancies, and assisting with tracking reportable transactions in accordance with Title 31 requirements. Maintaining confidentiality of casino and guest data, preparing and issuing poker dealer banks, and assisting the poker department with tournament duties are also part of the role. The position requires reconciling the bank at the end of each shift, providing exceptional guest service, ensuring control and protection of company assets, and maintaining a neat and orderly workspace. Employees must be available for schedule changes as needed for business levels, maintain consistent attendance, and attend mandatory training and meetings. They may also be required to serve as panelists for Internal Review Hearings. This job description is not exhaustive, and employees may be assigned other duties by management.

Requirements

High school diploma or general education degree (GED).
Two years of prior cashiering or cash handling experience or working in a fast pace, multitask environment or an equivalent combination of both.
Must be computer literate with working knowledge of Microsoft programs and cash processing software.
Ability to handle cash accurately.
Delivery of outstanding, attentive and friendly service to customers.
Requires ability to operate a 10 key.
Ability to handle stress, remain calm and courteous and handle a wide variety of clientele.
Ability to maintain effective working relationships with department heads, team members.
Ability to work with mathematical concepts such as fractions, percentages and ratios to practical solutions.
Excellent organizational, communication and interpersonal skills.
Skill in solving practical problems and dealing with situation where only limited standardization exists.
Able to perform minimal troubleshooting on basic equipment used in essential job functions.
Ability to obtain and maintain a Tribal Gaming License and a Class III Gaming License.
Completion and passing score on a cage math test.
Completion and passing of the Cage training program.
Completion and passing Title 31.
Ability to work nights, weekends and holidays as required.
Requires the ability to lift and or/move objects weighing a minimum of 13 lbs. or up to 50 lbs.
Constantly requires the ability to give and received detailed information through verbal communication.
Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
Constantly requires working with fingers rather than the whole hand or arm.
Constantly requires repetitive movement of the wrists, hands and/or fingers.
Often requires walking or moving about to accomplish tasks.
Constantly requires standing for sustained periods of time.
Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
Occasionally requires stooping or bending which entails the use of the lower extremities and back muscles.
Infrequently requires crouching.
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Nice To Haves

Indian preference in employment is applied.

Responsibilities

Safeguards Northern Quest Casino bankroll.
Maintains accurate bank balance in excess of $40,000.
Sells and redeems player terminal tickets.
Sells and Redeems Gift Cards through the IG system.
Performs patron management functions including setting up guest accounts, issuing comps, printing player cards, and updating guest information.
Redeems Coupons and vouchers through the Epicentral system.
Exchanges foreign currency by accurately computing exchange rate.
Exchanges cash and chips for customers following specific cash and chip handling procedures.
Follows current check cashing and credit/debit advance policies while processing transactions.
Works as a team with other team members to maintain the best service standards available.
Assures that all items of value are secured when leaving work area.
Calls for assistance when any transaction is suspicious.
Notifies a supervisor in case of a discrepancy with a guest or any other irregularity.
Assists with tracking all reportable transactions in accordance with Title 31 requirements.
Maintains confidentiality of casino and guest operations data.
Prepares, issues, and receives poker dealer banks.
Assists poker department in multiple duties associated with poker tournaments, live poker games and poker payouts.
Reconcile bank at end of shift.
Provides exceptional guest service to all external and internal casino guests utilizing the principals of the core values.
Ensures control/protection of company assets.
Maintains a neat and orderly working space as to present a professional image.
Available and willing to work any changes in hours deemed necessary for Business Levels.
Responsible for maintaining a consistent, regular good attendance record.
Responsible for attending mandatory training classes and department meetings.
May be required to be a panelist for the Internal Review Hearings.