Cage Cashier

Career Center•Placerville, CA

23h•Onsite

About The Position

The Cage Cashier is responsible for balancing their assigned bank accurately, ensuring the protection of Red Hawk Casino's cash and non-cash assets. This role involves handling various financial transactions for guests, including cashing chips, tickets, and gaming tokens, as well as cashing personal, business, and traveler's checks. The Cage Cashier also prepares and processes tax documents, pays out large jackpots, and complies with Title 31 requirements for tracking cash transactions. Additionally, they redeem foreign currency, process marker issuance and buy-back transactions, prepare chip fills, assist guests with check cashing and credit lines, and process cash advances and gift card redemptions. The role requires verifying and reconciling guest balances, answering phones, assisting with gratuity counts, distributing cash to casino outlets, verifying money drops, reconciling accounts, and maintaining records of Main Bank activities. They also handle mutilated money, process bus buy-ins, promotional chips, and promotional drawings, prepare cash fills for kiosks, and perform even exchanges between the slot department and the cage. A key aspect of the role is verifying all cash, monetary instruments, and IDs, identifying suspicious or fraudulent items, and operating various cash handling machines. The Cage Cashier must maintain knowledge of gaming laws and internal controls, report unusual guest activities, and train new team members, being accountable for accuracy during training. They facilitate information flow through departmental meetings, maintain departmental records, uphold guest service standards, stay informed about special events, resolve minor guest conflicts related to rewards, and encourage sign-ups for the Rewards Club. All other duties as assigned are also part of the role.

Requirements

High school diploma or GED required.
Cash handling experience preferred.
Must be familiar with, and able to operate, computers and printers.
Ability to stand for the duration of the shift.
Ability to lift 50lb coin bags.
Must be at least 21 years of age.

Nice To Haves

Some college courses in banking, finance or related area preferred.

Responsibilities

Balances assigned bank accurately and is held accountable for any variances.
Ensures Red Hawk Casino cash and non-cash asset protection.
Cashes chips, tickets, and gaming tokens into money for guests.
Cashes personal, business, and traveler's checks for currency.
Prepares and processes tax documents and withholding.
Pays out large jackpots.
Complies with Title 31 requirements by tracking and logging cash transactions in excess of $3,000.
Redeems foreign currency, computing accurate exchange rates.
Processes marker issuance and buy-back transactions.
Counts and balances chips.
Prepares chip fills for Table Games.
Assists guests with enrolling in check cashing and Red Hawk line of credit.
Processes cash advances and gift card redemption.
Verifies and reconciles guests' marker and deposit balances with the accounts receivable aging report.
Answers the phone and assists guests with credit-related problems.
Assists various departments in counting gratuities.
Prepares and distributes cash to casino outlets and Team Member banks.
Verifies all money drops and deposits money into appropriate accounts.
Reconciles accounts.
Processes markers, returned checks, and guest deposits.
Maintains various records of Main Bank activities.
Pulls and counts mutilated money, preparing it to be returned to the bank.
Processes bus buy-ins and promotional chips, verifies and redeems table bets.
Pays out promotional drawings.
Prepares cash fills for kiosks and cash recyclers.
Performs all even exchanges between slot department and the cage.
Balances monies received and disbursed.
Verifies all cash, monetary instruments, and IDs, capturing any suspicious or fraudulent items.
Conducts operation of basic slot machinery, cash dispensing machine, redemption machine, bill counter, coin counter and calculator.
Maintains current knowledge of local jurisdiction gaming laws and attendant regulations, as well as internal controls, policies and procedures.
Brings team member concerns and/or problems and unusual guest activities to the attention of the shift supervisor or manager.
Trains new Team Members in all Cage areas while monitoring and reporting on trainees' progress.
Facilitates the flow of information throughout the property by attending regularly scheduled departmental meetings.
Maintains guest service levels to established standards.
Maintains a working knowledge of casino’s current and upcoming special events.
Resolves minor guest conflicts which relate to rewards.
Assists guests with rewards questions.
Redeems gifts for various weekly gift giveaways.
Encourages guests to sign up for Rewards Club.
Performs all other duties as assigned.