Cage Attendant - Eldorado Scioto Downs Columbus, OH

Caesars Entertainment•Columbus, OH

6h•Onsite

About The Position

The Cage Attendant ensures accounting activities at all Vault and Cage/Club locations are performed accurately and efficiently in accordance with applicable laws, Ohio Lottery rules and regulations, federal mandates, and Scioto Downs policies, procedures, and controls. The role safeguards cage and club assets, handles cash and banking transactions, monitors and reconciles ticket redemption kiosks, and provides customer service and support for players club activities, promotions, and events. The position requires working in a fast-paced casino environment and interacting effectively with guests, employees, management, and others. The employee must be able to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate, and must be able to obtain and maintain appropriate licensing and pass a background investigation and pre-employment drug screening.

Requirements

Minimum of six months of casino cage or banking experience is preferred.
Excellent written and oral communication skills.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to deal effectively and interact well with customers and employees.
At least 21 years of age.
Ability to obtain and maintain appropriate licensing.
Ability to pass a background investigation and pre-employment drug screening.
Ability to resolve problems and conflicts diplomatically and tactfully.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to accurately calculate figures and amounts and perform business-related mathematical functions.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret and follow instructions in written, oral, diagram, or schedule form.
Ability to maintain physical stamina and a proper mental attitude while working under pressure in a fast-paced casino environment.
Ability to move through all areas of the casino and speak, hear, use hands to handle or feel objects, and reach with hands and arms.
Ability to continuously lift and/or move up to 25 pounds and lift and/or move up to 50 pounds.
Ability to work in a smoking and pet-friendly environment.

Nice To Haves

At least six months of casino cage or banking experience.
Previous customer service experience.

Responsibilities

Safeguard cage and club assets.
Control unissued outlet banks and issue outlet banks to bank custodians.
Complete required cage and club forms, paperwork, and reports.
Receive outlet banks and receipt bags from custodians and verify cash proceeds.
Exchange currency, chips, and miscellaneous cash items with the casino cage and other casino departments.
Receive slot and table drops from the count team and verify the entire drop for accuracy.
Compile required data for ticket redemption kiosks.
Monitor ticket redemption kiosks.
Reconcile ticket redemption kiosk tickets, cash, and coin.
Replenish cash and coin in ticket redemption kiosks.
Complete full settlements on ticket redemption kiosks weekly and at month-end.
Handle fills and credits transactions with other casino departments.
Enroll new players after confirming the guest does not already have an account.
Check identification before transactions, including opening accounts, changing PIN numbers, or disclosing account information.
Safeguard the confidential nature of departmental and company records.
Greet guests by name after they present their players club card and/or identification at the club.
Understand and communicate club rules, promotion rules and details, and on-property issues to guests.
Assist with promotions, special events, kiosk events, and slot tournaments, and handle club promotional giveaways.
Count and balance the cash drawer and make the nightly deposit.
Sell event and lottery tickets.
Assist in greeting buses.
Perform other duties as assigned.