Madhappy West Hollywood Pantry Full-Time Cafe Supervisor

Madhappy•Los Angeles, CA

5d•Onsite

About The Position

We are looking to hire a full-time Cafe Supervisor for our Pantry by Madhappy flagship location in West Hollywood. In this position, you will oversee staff and procedures at our Malibu location and support a team centered around efficiency, excellent customer service, and embodying our brand vision. You must be based in the Los Angeles metropolitan area to be considered for this position.

Requirements

2+ years of coffee and coffee leadership related experience
Deep knowledge of coffee and matcha preparation
Experience in recipe creation and development, with a strong ability to refine and adapt existing recipes while maintaining brand integrity and quality standards
Previous experience working in a small team environment
Ability and willingness to work a flexible schedule, including evenings, holidays and weekends, as needed
Proven interpersonal skills, with the ability to communicate professionally, patiently and effectively with corporate and cafe team members
Experience coordinating and executing events, including high-profile drink launches, community gatherings, and brand collaborations, ensuring seamless execution and a memorable guest experience
Familiarity with the Madhappy brand and mission
Strong communication skills, with the ability to lead and collaborate effectively across all levels and teams within the organization.
Demonstrated solutions-oriented mindset, proactively addressing challenges and driving results.
Passionate about delivering a unique and exceptional customer experience that leaves a lasting positive impression.

Responsibilities

Oversee inventory management, supply ordering, and staff scheduling to ensure efficient daily operations.
Implement strategies to boost sales, including but not limited to upselling, promotions, and enhancing customer engagement.
Maintain a high standard of cleanliness, organization, and preparation to create a welcoming environment for customers and team members.
Use a proactive and solutions oriented mindset to troubleshoot day to day challenges in operations, staffing, or customer experience, always keeping a calm and composed approach.
Partner with the LA Pantry team to ensure consistency in drink preparation and quality across all offerings, maintaining our brand standards and delighting customers with every sip.
Coordinate and execute events such as drink launches, community pop-ups, and brand activations, managing logistics, team readiness, and overall experience from start to finish.
Leverage deep knowledge of coffee and matcha preparation to train and coach team members, elevating the quality and consistency of every beverage served.
Lead by example in delivering a memorable, personalized customer experience.
Foster a supportive work environment by stepping in whenever needed to empower and support the team.
Monitor team performance and provide ongoing coaching and feedback to enhance skills and efficiency.
Foster a growth-minded team culture through regular coaching, positive reinforcement, and clear expectations, creating an environment where team members feel empowered, supported, and excited to show up.