Madhappy West Hollywood Pantry Full-Time Cafe Supervisor

Madhappy•Los Angeles, CA

3d•Onsite

About The Position

Madhappy is seeking a full-time Cafe Supervisor for its Pantry by Madhappy flagship location in West Hollywood. This role will oversee staff and procedures, focusing on efficiency, excellent customer service, and embodying the brand vision. The ideal candidate must be based in the Los Angeles metropolitan area.

Requirements

2+ years of coffee and coffee leadership related experience
Deep knowledge of coffee and matcha preparation
Experience in recipe creation and development, with a strong ability to refine and adapt existing recipes while maintaining brand integrity and quality standards
Previous experience working in a small team environment
Ability and willingness to work a flexible schedule, including evenings, holidays and weekends, as needed
Proven interpersonal skills, with the ability to communicate professionally, patiently and effectively with corporate and cafe team members
Experience coordinating and executing events, including high-profile drink launches, community gatherings, and brand collaborations, ensuring seamless execution and a memorable guest experience
Familiarity with the Madhappy brand and mission
Strong communication skills, with the ability to lead and collaborate effectively across all levels and teams within the organization.
Demonstrated solutions-oriented mindset, proactively addressing challenges and driving results.
Passionate about delivering a unique and exceptional customer experience that leaves a lasting positive impression.

Responsibilities

Oversee inventory management, supply ordering, and staff scheduling to ensure efficient daily operations.
Implement strategies to boost sales, including upselling, promotions, and enhancing customer engagement.
Maintain a high standard of cleanliness, organization, and preparation to create a welcoming environment.
Troubleshoot day-to-day operational, staffing, or customer experience challenges with a proactive and solutions-oriented mindset.
Partner with the LA Pantry team to ensure consistency in drink preparation and quality, maintaining brand standards.
Coordinate and execute events such as drink launches, community pop-ups, and brand activations, managing logistics and team readiness.
Train and coach team members on coffee and matcha preparation to elevate beverage quality and consistency.
Lead by example in delivering a memorable, personalized customer experience.
Foster a supportive work environment by stepping in to empower and support the team.
Monitor team performance and provide ongoing coaching and feedback.
Foster a growth-minded team culture through regular coaching, positive reinforcement, and clear expectations.