Cafe Shift Lead - Hillsboro

Grand Central Bakery•Hillsboro, OR

1d•$18 - $27

About The Position

The Shift Lead is an integral part of the team that creates a welcoming Grand Central Bakery café environment and serves the community. The Shift Lead regularly serves as Person in Charge (PIC), runs the floor by adjusting assignments, supporting the team, managing breaks, and solving problems, and delivers outstanding customer service. The role works across trained stations and shifts, uses company systems proficiently, handles cash accurately, and helps foster a positive, inclusive, and collaborative atmosphere in support of Grand Central Bakery’s mission, vision, and values. This is a full-time, non-exempt, overtime-eligible role paying $18.17 per hour. Tips average $7.00–$9.00 per hour. The position requires working five days a week and reports to the Café Manager.

Requirements

Must be at least 18 years old.
Ability to read, write, and speak English.
Maintain a valid Food Handler's Card and follow health department guidelines.
Demonstrate regular attendance and punctuality on scheduled working days.
Ability to add, subtract, and perform basic math.
Basic computer skills, including use of MS Outlook or a similar email program.
Ability to interact with customers for a full shift in a busy, loud environment with frequent change while maintaining outstanding customer service.
At least 1 year of front-of-house food service experience, including making and serving products.
Must be able to work 5 days a week.

Responsibilities

Deliver outstanding customer service by following the 3 Steps to Great Service, sharing product-sourcing knowledge, engaging customers about products and specials, delivering food, and anticipating customer needs.
Work efficiently and accurately at all trained and assigned stations and shifts, including opening, closing, pastry baking, baking preparation, and mid-shifts.
Serve as Person in Charge when assigned; run the floor, adjust work assignments, manage breaks, and solve problems using company resources appropriately.
Train and support team members in correct and safe work practices, contribute to onboarding, model teamwork, and coach teammates on the floor.
Use company systems, including POS, R365, and KDS, and use training documents and guides to complete work accurately and efficiently; place orders through R365 and vendors as assigned.
Follow POS and cash-handling procedures accurately.
Make and serve café products to company specifications, including during busy periods, and remove products that do not meet specifications from sale.
Contribute proactively to a clean and effective café environment, including bussing, dishwashing, and other cleaning duties.
Seek feedback, reflect on strengths and development areas, and pursue continuous learning and new skills.
Act in accordance with Grand Central Bakery’s mission, vision, and values, and work collaboratively using respectful, professional communication.
Support an anti-racist organization and culturally inclusive environment through respectful conduct, critical self-reflection, and understanding and explaining company DEI concepts to teammates.
Model positive behavior, work ethic, work quality, and efficient, correct, and safe procedures; maintain competencies throughout employment.
Follow safety requirements, training, and instructions; notify a manager of potential workplace hazards; enter maintenance and safety tickets in FMX; and promptly report all work injuries.
Perform other duties as assigned.