Cafe Manager | Boston

Blank Street • Boston, MA

4d • $70,000 - $80,000 • Onsite

About The Position

Cafe Managers are central to Blank Street’s success and take full ownership of their cafe. They train and develop team members, lead by example in facilities, product quality, and customer experience, and maintain operational standards through inventory and performance management. The role also includes hiring, business growth, continuous improvement, and potentially supporting light projects that benefit the broader business and the manager’s professional development.

The Cafe Manager spends 50–70% of the week behind the bar, providing customer service and producing technically excellent food and beverages. This is a full-time role requiring 45 hours per week, availability across five days, and availability to work two peak days, usually weekend days (Friday, Saturday, or Sunday).

Requirements

• At least 4 years of experience managing and leading single-store operations in a high-growth hospitality or consumer brand.
• Experience hiring, developing, and managing hospitality teams.
• Experience managing inventory and supply-chain ordering.
• Strong knowledge of specialty coffee, espresso, and equipment.
• Strong decision-making and multitasking skills.
• Strong interpersonal communication skills.
• Full-time availability of 45 hours per week, with availability across 5 days and for 2 peak days, usually weekend days (Friday, Saturday, or Sunday).

Nice To Haves

• Experience working in a unionized environment.
• A love for coffee and customer service.

Responsibilities

• Create an engaging team culture through celebration, training, coaching, and mentoring.
• Cover scheduling gaps and team members’ time off when needed.
• Create and publish staff schedules in accordance with state and local labor laws.
• Review and approve timecards and paid time off requests promptly and accurately.
• Recruit talent in collaboration with the People Team.
• Oversee and validate training delivered by Shift Leads, providing feedback and coaching as needed.
• Ensure new employees complete coffee accreditations on time and according to company standards.
• Maintain strong team engagement scores.
• Maintain food and beverage quality standards and ensure recipes are executed accurately and consistently.
• Manage ordering, vendor relations, waste, inventory counts, and compliance with the Inventory Management System.
• Lead by example behind the bar through customer service and production of high-quality food and beverages.
• Ensure the cafe’s safety, cleanliness, and presentation meet company policies.
• Achieve company operational standards through the auditing platform.
• Build relationships with neighborhood businesses and community members to grow local brand loyalty.
• Support the cafe’s financial performance and peak business throughput.
• Grow average order value and meet sales goals through creative initiatives and team engagement.
• Meet operational and product quality audit standards and promptly act on feedback.

Benefits

• $70,000–$80,000 annual salary.
• 15 days of paid annual leave, in addition to company-observed holidays and sick time.
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits.
• Parental leave.
• Bereavement leave.
• Free coffee, matcha, and other items through the Regulars program.
• Regular team social outings.
• Free Blank Street swag.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed