Cafe Manager

Harmons•Farmington, UT

About The Position

The Cafe Manager sells products by providing remarkable customer service and maintains quality standards and product levels for all Café products. The position prepares coffee and espresso drinks, serves and samples gelato, serves baked goods, trains Café associates, determines production and inventory levels, receives and stocks products, and provides exceptional customer service. The role also supports the Bakery as needed.

Requirements

A current Food Handler’s Permit.
Ability to use good judgment and make decisions quickly and independently.
Ability to handle conflict professionally and appropriately.
Enjoy working with and handling coffee and gelato products.
Basic math skills for making change.
Ability to interpret policies and procedures.
Strong organization and planning skills.
Solid verbal and listening communication skills for effective communication with customers and fellow associates.
Ability to accept constructive review and be accountable for individual and team success.
Ability to make logical, significant decisions using generally recognized skills and techniques.
Integrity, a positive attitude, a mission-driven and self-directed approach, and a demonstrated passion for Harmons’ mission and collaborative work.
Commitment to being product-minded, customer-minded, personnel-minded, detail-oriented, forward-focused, and consistent.
Ability to work weekends, evenings, and holidays.
Ability to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform repetitive tasks requiring eye, hand, and foot coordination; hear and respond to customer inquiries; stand, walk, and bend throughout the workday; and maneuver objects weighing up to 50 pounds.

Nice To Haves

High school diploma or GED preferred.
One year of barista experience preferred.
A combination of education, experience, and training that provides the required knowledge, skills, and abilities may also qualify.

Responsibilities

Follow established departmental and store policies and procedures.
Ensure the quality and freshness of all products and services provided by the Café.
Maintain appropriate product assortment and inventory levels for the Café.
Confirm pricing accuracy and signage for all products, with particular attention to advertised items.
Clean and sanitize the Café area daily and maintain company appearance standards.
Deliver excellent customer service.
Train new Café associates.
Prepare coffee and espresso drinks.
Sample and serve gelato.
Serve baked goods.
Receive and stock Café products.
Cashier for products purchased at the Café.
Manage Café inventory and ordering.
Teach, mentor, and educate associates to support their success on the team.
Provide associates with honest, direct, and ongoing feedback about performance and areas for improvement.
Assist as needed to ensure the success of the Bakery as a whole.
Perform other job-related duties as assigned.