Cafe Manager | Providence

Blank Street • Providence, RI

7d • $70,000 - $85,000

About The Position

Blank Street is hiring a Cafe Manager to take full ownership of a single store and contribute to the company’s goal of creating an elevated, memorable food and beverage experience. The role leads and develops the store team, sets an example for customer service and technically excellent food and beverage production, and maintains product quality, facilities, safety, cleanliness, and operational standards. The manager oversees staffing, training, scheduling, inventory, vendor relationships, compliance, and store performance, while working to grow sales, local brand loyalty, and team engagement. The role spends 50–70% of the week leading by example behind the bar. Full-time availability is required: 45 hours per week, availability across five days, including two peak days, usually weekend days (Friday, Saturday, or Sunday).

Requirements

• At least 4 years of experience managing and leading single-store operations in a high-growth hospitality or consumer brand.
• Full-time availability of 45 hours per week across 5 days, including 2 peak days; peak days are usually weekend days, defined as Friday, Saturday, or Sunday.
• Experience hiring, developing, and managing hospitality teams.
• Experience managing inventory and supply chain ordering.
• Strong knowledge of specialty coffee, espresso, and equipment.
• Strong decision-making and multitasking skills.
• Strong interpersonal communication skills.
• Love of coffee and customer service.

Nice To Haves

• Experience working in a unionized environment.

Responsibilities

• Create an engaging team culture by celebrating, training, coaching, and mentoring team members.
• Cover scheduling gaps and team members’ time off when needed.
• Create and publish staff schedules in accordance with state and local labor laws.
• Review and approve timecards and paid time off requests promptly and accurately.
• Recruit talent in collaboration with the People Team.
• Oversee and validate training delivered by Shift Leads, providing feedback and coaching as needed.
• Ensure new employees complete coffee accreditations on time and in accordance with company standards.
• Maintain strong team engagement scores.
• Maintain food and beverage quality standards and ensure recipes are executed accurately and consistently.
• Manage ordering, vendor relationships, waste, inventory counts, and compliance with the Inventory Management System.
• Spend 50–70% of the week leading by example behind the bar, providing customer service and producing high-quality food and beverages.
• Ensure the location’s safety, cleanliness, and presentation meet company policies.
• Achieve company operational standards through the auditing platform.
• Develop relationships with neighborhood businesses and people to grow local brand loyalty.
• Support the store’s financial performance and peak business throughput.
• Grow average order value and meet sales goals through creative initiatives and team engagement.
• Meet operations and product quality audit standards and promptly address feedback.

Benefits

• $70,000–$85,000 annual salary.
• 15 days of paid annual leave, in addition to company-observed holidays and sick time.
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits.
• Parental leave.
• Bereavement leave.
• Free coffee, matcha, and more through the Regulars program.
• Regular team social outings.
• Free company swag.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed