Cafe Leader - Old Orchard Center
About The Position
A Blue Bottle Cafe Leader creates a culture of belonging where teams with diverse backgrounds, styles, and perspectives can grow. The role develops the team to consistently deliver great hospitality and coffee experiences while ensuring accountability for cafe standards and business goals. The Cafe Leader builds, develops, inspires, and retains a team through feedback, coaching, mentorship, development check-ins, and performance management. They lead guest service, oversee day-to-day cafe operations, manage staffing schedules, ordering, banking, payroll, performance metrics, and the cafe’s Profit and Loss statement. They uphold standards for quality, food and beverage preparation, health, food safety, and general safety; address team concerns; and work with other Blue Bottle teams and the Area Leader on community-focused initiatives. This is an on-site position requiring a flexible schedule and availability for mornings, evenings, weekends, and holidays. The work may involve elevated temperatures from food and beverage preparation equipment and cooler temperatures in refrigerated spaces. The role involves tasting and smelling coffee and food, as well as listening and speaking with guests.
Requirements
- At least 2 years of retail or hospitality experience; coffee, food, and beverage experience is strongly preferred.
- At least 2 years of leadership experience leading a team of 10 or more people.
- Proven experience hiring, training, and developing team members.
- Completion of Blue Bottle Academy’s Barista training and validation program, or completion within 90 days after hire.
- Food Safety Certification required for the state and role, or ability to obtain it within 30 days after hire.
- Strong understanding of a Profit and Loss statement and how to affect it.
- Comfort using computer programs, especially Google Drive tools such as Sheets, Docs, and Calendar.
- Flexible schedule and availability to work mornings, evenings, weekends, and holidays.
- Ability to smell and taste coffee and food for quality control.
- Ability to listen and speak with guests to take and fill orders and guide guest experiences.
Nice To Haves
- Coffee, food, and beverage experience is strongly preferred.
Responsibilities
- Build, develop, inspire, and retain the cafe team through feedback, coaching, mentorship, development check-ins, and performance management.
- Lead the team in providing exceptional guest experiences and hospitality.
- Manage day-to-day cafe operations, including ordering, scheduling, banking procedures, and payroll review and approval.
- Set and lead performance expectations for sales, guest satisfaction, and cafe goals.
- Motivate team members to contribute to company-wide sustainability goals.
- Maintain a safe, respectful, collaborative, and inclusive workplace.
- Collaborate with Blue Bottle teams and the Area Leader on initiatives to engage the local community and strengthen guest relationships.
- Coach and train the team to maintain high standards for beverages and food.
- Uphold health, food safety, and general safety guidelines.
- Manage the cafe’s Profit and Loss statement in line with sales, budget, and strategic goals.
- Address team member concerns proactively.
Benefits
- Comprehensive health, dental, and vision coverage for eligible employees starting on the first day.
- Best-in-class coffee training and continuing education.
- Free membership in the Specialty Coffee Association of America and discounts on events, including Expos and Championships.
- 401(k) plan.
- Paid time off and paid volunteer hours.
- 50% discount on products online and in cafes, including food, beverages, whole-bean coffee, and merchandise.
- Two free drinks during shifts for cafe team members.
- Flexible spending account and commuter benefits.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
