Cafe Leader - Bay Area

Blue Bottle Coffee • San Jose, CA

22h • Onsite

About The Position

A Blue Bottle Cafe Leader creates a culture of belonging where teams with diverse backgrounds, styles, and perspectives can grow. The role develops the team to consistently deliver great hospitality and coffee experiences while ensuring accountability for cafe standards and business goals.

The Cafe Leader builds and develops the team, leads daily cafe operations, and drives performance in sales, guest satisfaction, and other cafe goals. The role manages the cafe's Profit and Loss statement, upholds quality and safety standards, supports company sustainability goals, and collaborates with the Area Leader and other Blue Bottle teams on initiatives that serve the local community and strengthen guest relationships.

Requirements

• At least 2 years of retail or hospitality experience; coffee, food, and beverage experience is strongly preferred.
• At least 2 years of leadership experience leading a team of 10 or more people.
• Proven experience hiring, training, and developing team members.
• Completed Blue Bottle Academy’s Barista training and validation program, or ability to complete it within 90 days after hire.
• Current Food Safety Certification required for the state and role, or ability to obtain it within 30 days after hire.
• Strong understanding of a Profit and Loss statement and how to affect it.
• Comfort using computer programs, especially Google Drive tools such as Sheets, Docs, and Calendar.
• Must work onsite and have a flexible schedule with availability for mornings, evenings, weekends, and holidays.
• Ability to smell and taste coffee and food for quality control.
• Ability to listen and speak with guests to take and fill orders and create guest experiences.

Nice To Haves

• Coffee, food, and beverage experience is strongly preferred.

Responsibilities

• Build, develop, inspire, and retain an effective team through feedback, coaching, mentorship, development check-ins, and performance management.
• Lead the team in delivering exceptional guest experiences and exceeding guest expectations.
• Manage day-to-day cafe operations, including ordering, scheduling, banking procedures, and payroll review and approval.
• Set and lead performance expectations for sales, guest satisfaction, and cafe goals.
• Motivate team members to contribute to company-wide sustainability goals.
• Foster a safe, respectful, collaborative, and inclusive workplace.
• Collaborate with other Blue Bottle teams and the Area Leader on initiatives to engage the local community and build guest relationships.
• Coach and train the team to uphold quality standards for beverages and food.
• Follow health, food safety, and general safety guidelines.
• Manage the cafe's Profit and Loss statement in line with sales, budget, and strategic goals.
• Address team member concerns proactively.

Benefits

• Comprehensive health, dental, and vision coverage for eligible employees starting on the first day.
• Best-in-class coffee training and continuing education.
• Free membership in the Specialty Coffee Association of America and discounts on events, including Expos and Championships.
• 401(k) plan.
• Paid time off and paid volunteer hours.
• 50% discount on products online and in cafes, including food, beverages, whole-bean coffee, and merchandise.
• Two free drinks during shifts for cafe team members.
• Flexible spending account and commuter benefits.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed