Cafe Leader - Bay Area
About The Position
A Blue Bottle Cafe Leader creates a culture of belonging where teams with diverse backgrounds, styles, and perspectives can grow. The leader develops the team to consistently deliver excellent hospitality and coffee experiences while maintaining accountability for cafe standards and business goals. The Cafe Leader oversees day-to-day cafe operations, team development, guest experience, performance metrics, sustainability initiatives, food and beverage quality, safety, and financial results. This is an on-site role with a flexible schedule, including mornings, evenings, weekends, and holidays.
Requirements
- At least 2 years of retail or hospitality experience; coffee, food, and beverage experience is strongly preferred.
- At least 2 years of leadership experience leading a team of 10 or more people.
- Proven experience hiring, training, and developing team members.
- Completed Blue Bottle Academy’s Barista training and validation program, or ability to complete it within 90 days after hire.
- Food Safety Certification required for the state and role, or ability to obtain it within 30 days after hire.
- Strong understanding of a Profit and Loss statement and how to affect it.
- Comfort using computer programs, especially Google Drive tools such as Sheets, Docs, and Calendar.
- Must work on-site and have a flexible schedule with availability for mornings, evenings, weekends, and holidays.
- Ability to smell and taste coffee and food for quality control.
- Ability to listen and speak with guests to take and fill orders and guide guest experiences.
Responsibilities
- Build, develop, inspire, and retain the team through feedback, coaching, mentorship, development check-ins, and performance management.
- Lead the team in providing exceptional, memorable guest experiences and consistently exceeding guest expectations.
- Manage day-to-day cafe operations, including ordering, scheduling, banking procedures, and reviewing and approving payroll.
- Set performance expectations and achieve targets for sales, guest satisfaction, and overall cafe goals.
- Motivate team members to contribute to company-wide sustainability goals.
- Promote a safe and respectful workplace that supports collaboration, creativity, and mutual respect.
- Collaborate with other Blue Bottle teams and the Area Leader on initiatives that engage the local community and strengthen relationships with guests.
- Coach and train the team to maintain high standards for beverages and food.
- Uphold health, food safety, and general safety guidelines.
- Manage the cafe’s Profit and Loss statement in line with sales, budget, and strategic goals.
- Address team member concerns proactively.
Benefits
- Comprehensive health, dental, and vision coverage for eligible employees starting on the first day.
- Coffee training and continuing education.
- Free Specialty Coffee Association of America membership and discounts on events.
- 401(k) plan.
- Paid time off and paid volunteer hours.
- 50% discount on products online and in cafes, including food, beverages, whole-bean coffee, and merchandise.
- Two free drinks during shifts for cafe team members.
- Flexible spending account and commuter benefits.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
