This position is responsible for developing, communicating, and implementing processes and practices to meet business needs. The Cafe Lead will supervise the team within the cafe, ensuring members' needs are met to deliver on the business plan and contribute to the overall success of the club. This role requires maintaining in-depth knowledge of business operations, managing seasonality, and leveraging digital tools to drive sales and improve the shopping experience. The Cafe Lead will also be responsible for driving business results, ensuring operational excellence, maintaining a clean and safe work area, and engaging with other departments and third-party business partners. Additionally, the role involves teaching and training the team, identifying training needs, developing skills, encouraging career growth, and sourcing new talent. The Cafe Lead will embrace differences, create a workplace where associates feel seen and supported, and strengthen the team by helping, developing, and mentoring others. They will maintain high standards of integrity, ethics, and compliance, acting in a selfless, humble, self-aware, honest, fair, and transparent manner. The role focuses on delivering results while putting the customer first, making decisions based on reliable information, and balancing short and long-term priorities. It also involves displaying curiosity, a desire to learn, taking calculated risks, and demonstrating courage and resilience, while driving continuous improvements and supporting others through change.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed