Cafe Assistant

Cynet Systems•Boston, MA

1d•$18 - $31

About The Position

The Cafe Assistant supports daily Coffee Central food and beverage service. The role prepares and serves beverages and food, operates the computerized cash register, accurately processes payments and meal charges, and follows established cashiering procedures. The assistant maintains adequate supplies, cleans and maintains service equipment and food preparation areas, and handles food according to departmental safety, sanitation, storage, and temperature-control requirements. The position also provides courteous customer service, promotes food sales, adapts to menu and service changes, and helps coworkers maintain smooth operations. Work takes place in a coffee shop or food service environment and involves standing throughout the workday, cleaning tasks, exposure to varying temperatures and noise, and working in confined or cramped spaces.

Requirements

Strong communication and customer service skills.
Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, and division.
Ability to follow established food service, cash handling, sanitation, and customer service procedures.
Excellent customer service and interpersonal skills.
Basic cash register operation and payment-processing skills.
Attention to detail and accuracy in handling transactions.
Knowledge of food handling, storage, and sanitation practices.
Ability to maintain an organized, clean, and well-stocked service area.
Ability to work effectively in a fast-paced environment.
Ability to communicate professionally with customers, managers, and coworkers.
Ability to bend, stoop, reach, and regularly lift items weighing approximately 10 pounds, with occasional lifting of up to 30 pounds.
Ability to push or pull carts weighing approximately 40 pounds.
Ability to stand for the entire workday and perform cleaning duties, including sweeping and mopping floors.
Ability to work in varying temperatures and noise levels and in confined or cramped spaces.
Ability to immerse hands in soap, rinse, and sanitizing solutions while cleaning.

Nice To Haves

High school diploma or equivalent GED.
One to three years of cashiering experience.

Responsibilities

Set up and dismantle the Coffee Central service area before and after service, ensuring required equipment, utensils, food, and supplies are available.
Prepare coffee, tea, and other beverages and arrange equipment for efficient beverage service.
Serve food and beverages while following portion control guidelines and established service standards.
Operate the computerized cash register and accurately process purchases and cash and credit payments.
Charge credit meals to the appropriate cost centers, fund numbers, or platinum plates.
Follow cashiering procedures, document cash-handling errors, and comply with the Cashier Policy and Procedure Manual.
Maintain and replenish food, beverage, paper goods, and other service supplies; notify the manager when supplies are low.
Clean and maintain coffee machines, toasters, bakery cases, bagel racks, refrigerators, carts, and other service equipment using appropriate cleaning materials.
Maintain cleanliness in food preparation and service areas, including counters, floors, walls, windows, and equipment, before, during, and after operations.
Cut, portion, tray, wrap, transport, store, or dispose of food items in accordance with departmental procedures.
Follow food safety, sanitation, storage, and temperature-control requirements.
Receive, replenish, and store supplies in designated service and storage areas.
Assist customers courteously, respond to their needs, promote food sales, and maintain positive customer relationships.
Adapt to menu and service changes and assist fellow employees in maintaining smooth operations.
Maintain a professional appearance and comply with departmental policies, procedures, and safety standards.