Cafe Assistant Manager, Naples Trading Company

Four Seasons Hotels and Resorts • Naples, FL

14d

About The Position

The Cafe Assistant Manager supports the Cafe Manager in the daily leadership and operation of Naples Trading Company, ensuring an exceptional guest experience, strong team engagement, and efficient business operations. This role serves as a key leader within the cafe, overseeing daily service standards, supporting staffing and scheduling initiatives, driving retail and food and beverage sales, and assisting with inventory and financial controls. The Assistant Manager leads by example, fostering a culture of hospitality, accountability, and excellence while helping develop supervisors and frontline team members.

The position is full-time and requires a flexible schedule, including afternoon and evening shifts, weekends, and holidays, depending on business needs.

Requirements

• A sincere passion for hospitality and creating memorable guest experiences.
• Previous leadership experience in a luxury hospitality, cafe, retail, or food and beverage environment.
• Strong interpersonal and communication skills, including the ability to motivate and develop team members.
• Ability to prioritize tasks, solve problems, and adapt to changing business demands.
• Excellent organizational and administrative skills.
• Working knowledge of inventory management, labor controls, scheduling, and retail operations.
• Ability to work effectively under pressure while maintaining a positive attitude.
• Strong work ethic and a sense of ownership and accountability.
• Flexible schedule, including availability for weekends, holidays, and varying shifts as business needs require.

Responsibilities

• Support the Cafe Manager in leading Naples Trading Company operations and maintaining service, product quality, and cleanliness standards.
• Act as Manager on Duty when the Cafe Manager is absent.
• Supervise, coach, and develop supervisors and team members.
• Assist with recruiting, onboarding, training, performance management, and employee engagement initiatives.
• Monitor daily service execution and ensure guests and residents receive prompt, personalized, professional service.
• Assist with labor scheduling, productivity, and labor cost control.
• Support inventory management, including ordering, receiving, cycle counts, product rotation, and loss prevention.
• Collaborate with the Purchasing Coordinator to maintain inventory levels and merchandising standards.
• Implement and maintain visual merchandising directives and presentation standards in the cafe and retail space.
• Review sales trends and operational performance and recommend improvements to guest satisfaction, efficiency, and revenue.
• Ensure compliance with health, safety, sanitation, food handling, and company operating standards.
• Assist with outlet expense monitoring, cash handling, and operational controls.
• Observe facility and equipment conditions, coordinate maintenance needs, and recommend improvements.
• Build positive relationships across departments to support resort initiatives and the guest experience.
• Promote a welcoming atmosphere and treat guests, residents, and team members with dignity and respect.
• Maintain a visible floor presence during peak business periods and support operational needs.

Benefits

• Competitive wages and a comprehensive benefits package.
• Medical, dental, and vision benefits, and 401(k) with employer match, starting at 30 days.
• Paid time off plans beginning on the day of hire.
• Employee cafeteria available for meals.
• Discounted travel, food and beverage, and spa services at Four Seasons Hotels and Resorts worldwide.
• Tuition reimbursement.
• Inclusive work environment and opportunity to work as part of a cohesive team.
• Wellbeing and mental health initiatives.
• Diversity promotion in the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed