Cafe and Retail Packaging Manager

S. Clyde Weaver•East Petersburg, PA

1d•Onsite

About The Position

S. Clyde Weaver is hiring a full-time Cafe and Retail Packaging Manager for its East Petersburg store. The role oversees the store café and coffee bar operations, along with assigned bakery, salad, and ready-made/on-the-go areas. The manager supervises part-time and full-time café employees and employees assigned to the salad and bakery departments, ensuring customer service, food safety, cleanliness, merchandising, inventory, and labor standards are met. The position includes opening and closing the café and registers, scheduling and directing staff, training employees, communicating operational changes, handling customer concerns, and working with store management and Human Resources. It also oversees bakery stocking and repackaging, same-day packaging and display of salad deliveries, and stocking and sanitation of the employee lunch bar. Full-time employees may enroll in medical, dental, and vision benefits and receive PTO and vacation time after 30 days of employment. A 401(k) program with matching is available after one year.

Requirements

High school diploma or equivalent.
Five or more years of retail supervisory experience is desired.
ServSafe certification is desired; if not certified, must be able to complete certification within six months of hire. The company will reimburse the test cost.
Excellent communication and interpersonal skills.
Strong leadership skills and ability to shift staff among tasks as needed.
Positive and friendly attitude.
Strong work ethic and strict adherence to company policy, mission statement, and core values.
Ability to work flexible hours and multitask in a fast-paced environment.
Strong organizational skills and attention to detail.
Time management skills and ability to prioritize assigned tasks.
Ability to lift at least 30 pounds.

Nice To Haves

Five or more years of retail supervisory experience.
ServSafe certification.

Responsibilities

Open and close the café and ensure opening and closing checklists are followed.
Open and close registers and run automated daily reports.
Ensure café and coffee bar employees are ready to serve customers and provide an exceptional shopping experience.
Assign, direct, and follow up on café and coffee bar team activities.
Schedule café employees to meet labor cost targets.
Maintain FDA food safety, product preparation, and cleanliness standards in assigned areas.
Work individually and with the team to meet expectations efficiently and positively.
Maintain temperature controls, verify expiration dates, and monitor FIFO practices.
Ensure team compliance with company standards and completion of assigned duties and daily checklists.
Assist in training new and existing team members.
Communicate changes to food preparation, standards, policies, menus, and items to staff.
Work with the Retail Store Manager and Deli Manager to implement instructions.
Work with Human Resources on timely annual evaluations and documentation of employee issues; hold staff accountable and conduct difficult conversations when needed.
Communicate relevant information between store management and team members.
Maintain knowledge of available products and answer customer questions and concerns.
Ensure café and coffee bar employees accurately handle credit card, cash, and gift card transactions.
Oversee ordering procedures, including salad packaging and café meats, cheeses, and rolls.
Train on and operate food service equipment, including coffee and espresso machines, microwave ovens, ovens, and scales.
Follow S. Clyde Weaver merchandising standards communicated by the Director of Merchandising.
Inventory and stock bakery items so the area is closed ready to open.
Repackage incoming bakery stock, including cookies, cakes, bagels, rolls, and breads.
Monitor bakery inventory and reduce past-date inventory for sale.
Schedule bakery stocking employees to meet labor cost targets.
Manage staff to package all salad deliveries on the day they arrive.
Ensure deliveries are stocked for retail sale and back stock, and that merchandising guidelines are followed.
Follow inventory procedures, calculate losses, and adjust accordingly.
Stock the employee lunch bar by 10 AM daily with deli meats, cheeses, side salads, bread, rolls, and other items.
Tear down the employee lunch bar at the end of the week, remove product, clean pans, insert new pans, and clean and sanitize the area.
Ensure employee lunch bar products follow FIFO and are not past their sell-by dates.
Perform other duties as assigned.